Review by (hidden by request)
Good "the price initially was very good and the staff seemed very helpful"
- Location: Sunland,Los Angeles,CA
- Cost: $33 per month (12 month contract)
Bad "service cuts out many times/day & raise rates if contract not renewed right away"
Overall "I would have recommended them despite contract issues b/4 but not any more"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
I have had your services for probably 3 to 4 years. Initially I was
very happy and the price was low and all was well.
In the last few years, the system has crashed repeatedly, your customer
service is poor at best, and I am really disgusted with your billing.
You demand that I allow you to debit my account but when the contracts
expire, I get one email. If I don't catch it, which is fairly likely,
you raise my rate to the highest amount and then keep taking my money.
So I am being ripped off for poor service and now I am being
overcharged. Most companies make some effort to let you know that your
contract is about to expire, but I assume the "one email" covers your
butts legally so you can take advantage of the busy person who failed to recall that the contract was coming up.
WHEN I COMPLAINED ABOUT THIS RECENT ISSUE - YOUR "CUSTOMER SERVICE"
STAFF ADVISED THAT I COULD RESTART MY CONTRACT IF I WANTED TO AT THE
Isn't that great of you? Should not have to go to such lengths to keep
my rate down which is why I chose you over Verizon in the first place.
Guess what, I will find another provider before the end of this month
because your business practices are typical of how some businesses handle their right now, but it does not make it acceptable! You forgot to stop advertising that your customers are important to you and you should take that down.
(review was emailed from domain carlwarren.com)
lodged 1.6 years ago
DSL Extreme Dear Robyn,
As you have indicated, you have been with us for over three years, and we do appreciate your patronage for that time. As you are aware, our annual contracts do expire after a year, at which time they are automatically converted to month-to-month subscriptions unless you have renewed your annual contract (we do not lock you into a new annual contract automatically). We send out two email notifications of such; in your case, the first notification was sent on 10/2/12, and the second on 10/18/12. We refrain from sending further notifications beyond such, out of consideration for our customers (sending even more notifications might be considered more harassing than helpful).
I do apologize if that is less convenient for you. We would like to keep you as a customer, and again, do appreciate your patronage for the past few years, but as you are not currently under annual contract you are free to try another provider if that is your wish.