Review by microaide  - Location: Covina,Los Angeles,CA
- Cost: $18 per month (12 month contract)
- Install: about 40 days
 Verizon
Good "Low price (first 12 months)"
Bad "Rate is low for first 12 months, then it goes up 66%. If you cancel, you can't renew or get any other DSL for 30 days or more!"
Overall "If it sounds too good to be true, it is. There is no such thing as cheap DSL."
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(ratings below consensus)
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I ordered DSL from DSL Extreme because I was unhappy with the customer support from Verizon. But after my 12 month contract was over I found out the DSL Extreme renewal rate was considerably higher. They DO NOT PUBLISH the renewal rates anywhere on their website. I found out I could keep the $14.95 new customer rate if I cancelled the service, then signed up again. This would take about 2 weeks, during which I was without internet service. After cancelling the service you have to wait until the phone company disconnects the DSL service on their end of the line before you can order DSL service again. This used to take a few days, or maybe up to a week. But this time I cancelled service and the phone company has not disconnected the DSL for over 2 weeks. I found out from DSL Extreme that the typical disconnect time is now OVER 30 DAYS, during which time I cannot order any new DSL service form ANYONE. Beware of DSL Extreme. They hook you with a low rate, then jack the price up when the contract is over. And if you cancel, you will be stuck with no DSL for over a month!
Fair warning: reviewer joined this week
updated 5 days ago
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