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 Review by Quahog 
UPDATED: 1 year ago
member for 7.1 years, 141 visits, last login: 29 days ago
 South Paris,Oxford,ME
 $35 per month
 about 3 days
 Verizon
 "Stable Service,"
 "Long Wait times for Customer Service, Lack of Services"
 "If you want speed, go somewhere else"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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I am new to this area and after a year of living in broadband no-man's land it was SO good to be able to have high speed internet again.
I first decided to go with Verizon DSL I signed up a month before I moved so the service would be running fairly soon thereafter. So my phone service was turned on the day we moved in, but I still had to wait another 2 weeks for the DSL. No Problem I thought. It then turns out that Verizon had given me another vendor's number and they needed to change it. When that occurred I asked if this was going to upset my original DSL order. The answer was of course no it will not.
After a few day I still had not received my modem, so I called Verizon and I am told that because of the new number I had to set up a new DSL order with another wait of 2 weeks. This was completely unacceptable, so, I decided not to order the service.
It was about this time I ran into GWI website and began to look at ordering the service. The price was a bit more than Verizon's was with out taxes and fees, but the service was faster, much faster. So I ordered the regular service 3/768 for about $35 a month. The very nice sale rep I spoke with told me it could take anywhere from 3-6 days for the service to be activated. 3 days later I receive my modem and when I plug it in the service was already ON !!!!! I have a dynamic IP but will see if I can change that to static. I did call customer service to give them my Ethernet card's MAC Address and the wait was HORRIBLE I was on the phone for a whole hour before I finally spoke with someone. However for the price and speed and so far reliability it is a minor inconvenience . I would recommend it to anyone in the Norway South Paris Maine area
***Update***
I have since switched to their premium tier service 5mb down 1mb up My actual speeds are about 4.8mb down and 700k up not too bad for being about a mile away from the central office in Norway. The service is VERY reliable with only one outage due to maintenance . I am wondering why there was no email or other notification that the service was going down.
****Update****
December 23,2005
Looks like GWI wants to scale service back from 5mb to 2.5mb due to lack of use in the Norway/South Paris area Personally, I think this idea stinks and I am quite upset to say the least. I knew this service was too good to be true.
Well, they dropped the speeds and since the decrease the service has been terrible. I have also just found out that my bill is only going to drop by $5.00!! They drop my bandwidth by more than half and they are only dropping the price by five. Looks to me like the next thing to drop is me.
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Great Works Internet
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