Review by jood 
Posted: 39 days ago
member for 1.9 years, 59 visits, last login: 39 days ago
 Pine Prairie,Evangeline,LA
 $59 per month (24 month contract)
 about 4 days
 CenturyTel
 "None"
 "Absolutely horrendous service. Massive packetloss. Overloading of badnwith. Price is horrible for the speed offered."
 "Not even worth being called a broadband connection/internet provider."
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First off, I'll start with I've been a CenturyTel customer for over 6 years now. I live in a small village called Pine Prairie, Louisiana, which basically has a population maxing at 1,000 due to a large prison facility being within the town limits. We have no other options here for phone service/internet service other than CenturyTel. 59.99 a month package for 1.5mb/256up.
Well, the first year that we got it, it was fantastic! I had 56k for 1 year before getting broadband, and I was absolutely amazed.. Boy was I happy.. then, about 6 months later.. it was like I was playing on a 56k again. I am an avid gamer, who depends on quality of the service... packetloss being my main factor, secondary comes speed.
Well, repair ticket after repair ticket, my problem has never been solved and they always tell me it is fixed. As of about 4 years now, I've been getting packetloss of 4-5% from the hours of 6-11pm. On top of that, the speed slows to about 700kbps down (which isnt that bad). 4 years I have called and talked to technician after technician about the problem.. them telling me it's something wrong with the lines, they check my lines and everything is fine on my end.. Then the other day I finally had it. My packetloss had sky-rocketed up to 39%. It stayed like this for a solid week. Well, the night it happened, I called the hotline and talked to a tech. They set up a repair ticket and when they couldn't figure out what the problem was, they told me "Sorry we don't know what's wrong. But to tell you the truth, we only offer internet service. We don't guarantee quality."
This has to be truely one of the worst internet providers out there. Don't even waste your time bothering with this company. You are better off settling with 56K from another company.
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