Review by INtech 
UPDATED: 43 days ago
member for 261 days, 267 visits, last login: 1 days ago
 Brookston,White,IN
 $31 per month
 about 1 days
 CenturyTel
 "Cheap. They go where others don't."
 "Reps misquoted price many times."
 "I do enjoy it."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Services:
Value for money:
(ratings match consensus)
|
First I tried a local Wireless ISP. After I learned my lesson, I went to CenturyTel to get internet service. When inquiring about Internet, depending on which day I called, I would get a different answer every time. I then called the local supervisors secretary who then set me up with all the proper quotes. The only thing that was hidden was a $1.25 "Regulatory Cost Recovery Fee" for internet. (She didn't hide it, it just wasn't on any literature or website small print) This is a fee by CenturyTel and being it is mandatory then it should be included in the price. They are not collecting it on behalf of any other agency. (that's my only rant) Once that was done, everything went smooth. I got the 512/256 package at $29.95 a month. They did have some promos/bundles, but I chose not to take one to stay out of a contract. I bought my own modem off eBay, set-up was a snap. I'm not far from the RO and sync rates are right on and always a stable connection. Speed is as advertised most of the time, except for peak times. (After school is the worst) Only last a couple of hours at the most. FYI, Pings are around 65-75ms. I waited a month to test the service and see if billing is correct and they have been spot on. I believe this again is due to using the local secretary to place my order. She was great. I haven't used tech support so I don't know about that part. I do use their landline and it has never gave me a problem.
Update 10-14-2009
It's been about 6 months and here's what's new. No billing issues at all. Great Job!
Uptime for my DSL, 99.9% I can remember 1 time that it was out for about 3-4 hours. I believe it was a fiber cut out of state. So I say Great Job!
Latency is 70-85 on good days, 95-115 on bad days, some days better than others. I don't game, so I don't care much on this.
Keeping up the backbone (bandwidth) is their flaw. It's not terrible, but they definitely let it go a little too long before they add another T-1. Hopefully things will improve as I know they have been getting new procedures for identifying this. We'll see, and I'll update again.
Followup comments: | Forums » comments on review of CenturyLink |
|
CenturyLink
(12)
(15)
(21)