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Review by rick_farrow
Posted: 92 days ago
(review was emailed from domain centurytel.net)
 West Plains,Howell,MO
 $39 per month (12 month contract)
 CenturyTel
 "up most of the time"
 "no announced outages via email"
 "overall ok"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Overall I suppose I am satisfied with Centurytel. I have been a customer of
their dsl for about 5-6 years. In my area Centurytel is the only dsl
provider ; we have been promised Charter Cable Internet for years but no
luck so far. My complaints about Centurytel would probably be:
1. There are no announced outages (due to maintenance) which is emailed
to subscribers. I think they post alerts about upcoming outages in some
remote portion of their site but I couldn't tell you where that is. There
have been no outages lately but there was about a six month stretch a year
or so ago when outages seemed to occur weekly. This was very frustrating.
2. The homepage Centurytel offers is really just a tweaked Myway.com
homepage. There is nothing to it, really, and I would not consider making
it my homepage.
3. The security software offered (for a fee) by Centurytel is from
Computer Associates which is a mid-tier performer at its best. Why they
don't offer F-Secure, Norton or even Trend Micro or McAfee is beyond me.
4. I purchased a dsl modem with firewall when I started with
Centurytel. There has been one software update/upgrade to the modem and
that was about a year after I purchased it. It has a built in firewall
although I am not sure how secure it is anymore. Now Centurytel leases
their modems although a person could save a lot of money just purchasing one
at walmart.
Followup comments:  
JoeConsumer
@myvzw.com
| Centurytel Facts Olive Branch and a small area just outside the city limits is the only area Centurytel services throughtout our region. Centurytel is larger in othe areas but very small in North MS. The city of Olive Branch has a contract with Centurytel and receives a handsome return on all services. Centurytel is high and not competitive with the neighboring AT&T service areas which surround it. Centurtel does NOT have to be competitve they own the rights through the FCC to serve the area in Olive Branch which results in higher revenues for both the city and company. There are literally neighbors in surrounding areas that live next door to each other that have to make a long distance phone call to call each other. Centurytel's solution a pricey area wide calling plan which makes an average phone line nearly $50 with any coomon features such as caller ID. I had Centurytel before I dropped my home phone because of poor service, dropped calls, etc. Yes a landline with calls that failed and it has been a cronic issue with many OB residents.
I have a solution. Drop your Centurytel phone service. Get Comcast high speed Internet and get a magic jack. You'll save money and put am end to Centurytel's monoply in out community. It will not be profitable for Centurytel to remain in our area and the will sell their rights mist likely yo AT&T which is now offering U-verse TV, phone and Internet. It will also give an incentive to the City of Olive Branch to Enter contract talks with AT&T to give all of us a oppertunity to choose who we'd like to use for our phone, cable and Internet. The time is now but unless we drop Centurtel we are only holding ourselves back! | |
| | Telephony
join:2008-10-10
Olive Branch, MS
| Re: Centurytel Facts Centurytel Facts ha.
Fact 1: OB was about middle of the pack in Centurytel territory's in terms of access lines and closer to the top in growth. At least before the recent merger, it may have affected this one way or the other.
Fact 2: Centurytel does not have a contract with the City of OB, other than to provide them phone service.
Fact 3: The only return the city gets from Centurytel is in the form of taxes and community involvement.
Fact 4: On the area calling plan, well they could have no solution. Plus it caps at $10 a month. ATT has the same plan.
Fact 5: Centurytel does not have a monopoly, Comcast offers dial tone in OB for competition's sake.
Those are the real facts. I understand your frustration, but to post stuff that is just not true is well, just wrong. ATT had this area way back in the day and chose to sell it, they did not want it. | |
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