| Review by Crusty |
member for 4.5 years, 156 visits, last login: 1 days ago
updated 15 days ago
- $50 per month
- "Decent package speeds, decent cost. Customer service through these forums is outstanding."
- "Connection issues, speed issues, customer service through phone is horrid."
- "If I had another option, I'd jump ship."
|Pre Sales information:|
Value for money:
(ratings match consensus)
Issues haven't been resolved and is slowly getting worse.
I'm seeing the exact same issues that I describe below prior to leaving them. Slowness during peak times, very high latency and pretty much crippled if I want to do anything online.
Reliability rating is kicked back down.
Update - 11-14-12
After leaving CTL for a WISP and then coming back after I was promised multiple times that the issues were put to bed, I went back to CTL. Pure broadband only. 10Mb package.
I've been back on it since Julyish of this year. Other than a couple hiccups with slowness, it's been pretty rock solid like it used to be prior to CTL.
So, I'm changing my review (Connection reliability only) just a smidge.
Still having same issues described below. Each and every week night 5pm+, my speeds come to a crawl and just about anytime on weekends they crawl as well.
Multiple phone calls to cust serv and numerous exchanged emails.
During daytime since I've started seeing these issues, my speeds are great if not FANTASTIC.
Updated all rankings to reflect on going issues.
I currently pay for the 10Mb package and have had since the first day it's been available in my area. (approx march/april of 09).
I live in the Sanger, TX area.
modem is the 660R
Prior to upgrading to the 10Mb package, I rarely had to call into support for help. Since upgrading i've had numerous speed issues and siginificant amount of downtime. I've got every issue documented since upgrading and they go back to april of 09. Most of the issues have been horrid speeds (worse than dial up numerous times....no joke) but also have had issues of net being completely down.
Customer service through the 800 line is horrible and most folks run you through the script even after you've done it 7 times with everyone else. Gets extremely frustrating when you already know where the problem lies.
good experiences with centurylink/embarq?? working with the fine techs that monitor these forums. I've gotten much better customer support and response with the folks who monitor these forums compared to the 800 line. Prices are just about right.
Overall?? Unfortunately my side of the street can only get dsl while my neighbors have cable to choose from as well. I've been with this service for years ever since it was sprint/earthlink, then embarq and now centurylink and because of the amount of issues i've had since upgrading to the 10Mb and the frustrations of dealing with 800 line, I'd jump ship in a hearbeat if i had any other suitable option.
La Crosse, WI
Speed Issues Hello,
Based on your documentation about your speed issues and when it started, it is likely that you need to drop your speed level. The 10M speed for some, depending on cable gauge, distance, etc, can be an issue when added resulting in an unstable connection. I recommend calling tech support and have a tech sent out to test your line stats to see the signal loss and as to what speed is best supported by your line, since 10M doesn't seem to be the right speed for you.
La Crosse, WI
Re: Speed Issues Understood. So rather it is a bottleneck issue at the CO. Unfortunately that can happen (shouldn't, but can). I don't have access to your area just yet to see what the plans are because Embarq/Texas have not been converted over to the legacy CenturyTel systems. Hopefully the resolution comes quickly.