Review by Hazy Arc
Good "Connection is ok during the day"
- Location: Greenwood,Greenwood,SC
- Cost: $46 per month
Bad "Connection slows considerably during evening, no forseeable speed increases on the horizon"
Overall "If there was a viable alternative, I'd be gone in a heartbeat."
|Pre Sales information:|
Value for money:
(ratings below consensus)
I've been a Centurylink (previously Embarq) customer since 2007. I'd like to sit here and tell you it's been fun and games since I became a customer, but sadly that is not the case.
In the 5 years I've been a customer, I'd say my connection has been flawless less than 20% of the time I've had it. In fact, in 2008, I had scheduled a cable install after dealing with a high latency/slow speed problem for over 5 months. Only after I was personally contacted by an employee of then-Embarq asking me to allow them to help did I stick around. It turns out our area had been placed on bandwidth exhaust (big surprise there), and the problem was fixed another 2 months later. Since 2007, I haven't sniffed a speed upgrade - I had 3Mbps then, and that's where I'm stuck. 5 years and no upgrades? Come on!
Nowadays, I rarely get my advertised speeds, and I am experiencing high latency and slow speeds during the evening. I know, I know - why not go to cable? The answer is two-fold: First, my local mom-and-pop cable provider (Northland Cable »User reviews - Northland Cable Television) is notoriously bad, even worse than Centurylink (if that's possible). I have to laugh when I see folks complaining about Comcast/Charter/etc. - I'd give anything to be serviced by them. The other reason I haven't dumped Centurylink is because I have been a true dry loop DSL customer since I started, so I literally pay $39 a month for 3Mbps internet, no bogus taxes or fees that are tacked on like with their insulting "Pure DSL" offering. Since they no longer offer true dry loop DSL, I'm hesitant to drop them - especially if Northland didn't work out. If Centurylink ever removes my grandfather status, I'm outta here.
Ultimately, like many other smaller towns in the United States, the problem is lack of competition. Well, let me rephrase - Centurylink and Northland are certainly in "competition" in Greenwood, South Carolina - but it's a contest of who can provide the worst value for the most money.
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updated 319 days ago