Review by SatManager
Good "Good Technical Support, Great picture, speedy internet"
- Location: North Las Vegas,Clark,NV
- Cost: $128 per month (12 month contract)
- Install: about 7 days
Bad "Internet configuration issues at the start."
Overall "Seems like a good value"
|Pre Sales information:|
Value for money:
(ratings above consensus)
I ordered the CenturyLink Prism Premium TV and Internet package and the install was scheduled for a week later. The outside plant completed the provisioning of the cable pairs two days prior, and the install was completed in about 3 hours. Once the installed turned on the Cisco DDR-2200 ADSL Router and the Set Top Box, the TV came right up with all channels accounted for. The internet was a bit more difficult. The internet didn't work and the first call to Tech Support had the reason that the order was still pending and would be completed by 5:00pm PDT. A call to them at 8:00pm that evening still showed the order as pending but I was told that it would be completed by the end of the night. The next morning, still no internet, but the tech I spoke with checked further and found that the circuit was not provisioned correctly. A half hour later, conference calls, and a reboot, the internet was active.
I am getting 9megs down, 768k up. Not quite the 10meg promised, but it does seem to be pretty reliable at any time.
The TV picture is really sharp (after I configured the STB for 1080i output).
So far I am happy. Lets see what happens in a few months as more people subscribe to the service. And no, I am not a CenturyLink employee, I am a retired Army vet that worked communications and computers for the military.
member for 3.7 years, 620 visits, last login: 1 days ago
updated 3.6 years ago