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CenturyLink page on DSLReports
Six Month Rating

bullet 705 reviews (222 good) (300 bad)
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Review by SatManager See Profile

  • Location: North Las Vegas,Clark,NV
  • Cost: $128 per month (12 month contract)
  • Install: about 7 days
Good "Good Technical Support, Great picture, speedy internet"
Bad "Internet configuration issues at the start."
Overall "Seems like a good value"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

I ordered the CenturyLink Prism Premium TV and Internet package and the install was scheduled for a week later. The outside plant completed the provisioning of the cable pairs two days prior, and the install was completed in about 3 hours. Once the installed turned on the Cisco DDR-2200 ADSL Router and the Set Top Box, the TV came right up with all channels accounted for. The internet was a bit more difficult. The internet didn't work and the first call to Tech Support had the reason that the order was still pending and would be completed by 5:00pm PDT. A call to them at 8:00pm that evening still showed the order as pending but I was told that it would be completed by the end of the night. The next morning, still no internet, but the tech I spoke with checked further and found that the circuit was not provisioned correctly. A half hour later, conference calls, and a reboot, the internet was active.

I am getting 9megs down, 768k up. Not quite the 10meg promised, but it does seem to be pretty reliable at any time.

The TV picture is really sharp (after I configured the STB for 1080i output).

So far I am happy. Lets see what happens in a few months as more people subscribe to the service. And no, I am not a CenturyLink employee, I am a retired Army vet that worked communications and computers for the military.

member for 4 years, 658 visits, last login: 1 days ago
updated 4 years ago