| Review by kinco |
member for 7.9 years, 181 visits, last login: 209 days ago
updated 322 days ago
- $60 per month
- "It's slightly better than dial-up."
- "Bandwidth exhaustion for over a year, frequent disconnects, lousy tech support."
- "If nothing else is available to you, try CenturyLink. If you can get cable, do so."
|Pre Sales information:|
Value for money:
(ratings match consensus)
We initially got our DSL package when Sprint had a monopoly over our territory. It was stellar and we never had any problems. Then Embarq bought them out, changed nothing, and it was still stellar. Then about a year or so ago, CenturyLink bought out Embarq and that was the end of the stellarness lol. We're paying for 6Meg down and 768k up, but the speed tests rarely reflect it. If I get just over half of what I'm paying for, I've learned to just keep my mouth shut and accept it, because every time they send someone out to do repairs, it makes the connection that much more sucky. I'm a gamer and a speed of between 2-6megs is more than sufficient enough to play most games, but the latency is unstable sometimes. CenturyLink's motto here is "as long as you're getting 150MS or less ping time, you're ok." And they fail to realise that 150 IS LAGGY! I can handle between 40-70, but once it spikes to over 100, forget it. It's been pretty stable here lately, so I'm not complaining. But, given all the crap I've had since CTL came here and the fact that I never had any issues with Sprint or Embarq (had the same DSL line/service for 6 years before CTL came here), I couldn't recommend it....at the moment. Once they stop trying to expand their territory and focus on the customer base they already have established, CTL might be the best DSL company in the world. But until then, it just seems like CTL is a guppy trying to compete in a shark's world.
Update 2/24/12: It's not been over a year since our bandwidth exhaust began and still nothing has been fixed. It's gotten significantly worse, infact. Our connection speeds are drop even during non-peak hours. I randomly watch myself get disconnected as the DSL and Internet lights on my modem reset. They say they're making attempts to remedy to situation around here, but I'll believe it when I see it.
Update 7/2/12: We're 'still' in this bandwidth exhaust. The second or third to have lasted for over 6 months. I'm 'really' starting to hate CenturyLink. Atleast Embarq provided what you paid for, even though our cap was 5megs. I'd gladly go back to that if it meant having a stable connection. I called up CTL and asked for any information regarding when the exhaust would be lifted, and the woman acted very coy and said "I can't give you a date, sir". And then basically going on and telling me that it's their new policy. Apparently too many people were given dates and when that date approached and their services still weren't up-to-par, they called up and bitched CTL out, as any rational person would, expecting their problems to be fixed. Our connection problems are actually worse than they were in February. I'm getting random packet loss throughout the day, even during non-peak hours. My latency skyrockets during peak hours, making even the most simple of tasks (loading up a web page) take forever sometimes.