Review by toby member for 11.4 years, 4865 visits, last login: a few hours ago updated 1.4 years ago
Enumclaw,King,WA
$55 per month about 2 days Qwest "Works great between 2am and 6am" "Doesn't work great between 6am and 2am, i.e: when I'm awake" "Only use if you no (ZERO) other options."
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings below consensus)
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Have 1.5 Mbps / 896 KBps DSL.
The DSLAM is fed by 8 x T1 lines, serving about 100 homes.
3 of the T1s are out and have been for weeks or months.
I do not know how many of these are used for data. But I have been told that they oversell each data T1 line to 8 homes, used to be 7, CL increased the over sell ratio.
5 x T1, 5 x 1.544 Mbps, used for 64 homes. No wonder I get this speed test result during the time when people will be using their connections.
Last Result at CL speed test Download Speed: 0.406 Mbps (0.1 MB/sec transfer rate) Upload Speed: 0.729 Mbps (0.1 MB/sec transfer rate) The closest server located in Seattle, WA performed this test with a latency of 34 milliseconds. Test Date: Thursday, September 15, 2011 9:20:36 PM
Using a Zyxel PK5000Z.
Modem Status: 15th Sept 2011 Downstream rate: 1536 Kbps Upstream Rate: 896 Kbps Firmware Version: QZP002-3.4.012.0-PK5000Z Broadband Mode Setting: Multimode Broadband Mode Detected: G.DMT Estimated Loop Length: 7756 feet Channel Type: Fastpath Levels Downstream Upstream SNR: 31 dB 13 dB Attenuation: 31 dB 19 dB Power: 11 dBm 12 dBm
CL talktous email does not reply to questions about if it will be fixed (not when), just an IF. I get no response.
Most nights we get 0.2 or 0.3 Mbps, increases the latency too. 
Update: Still terrible, the talktous email ignore any questions like "Is the DSLAM oversold?" or "Can you give an address of someone I can write to that deal with the internet being very slow between 8am and mindight?" .... They do not respond. Terrible.
Have filed a complaint with the Washington AG office, not that I expect anything from that. But please, can other file complaints too?
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