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CenturyLink page on DSLReports
Six Month Rating

Reviews:
bullet 677 reviews (215 good) (291 bad)
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Review by Tweak3d See Profile

  • Location: Bennington,Switzerland,IN
  • Cost: $65 per month (12 month contract)
  • Install: about 2 days
  • Telco party CenturyTel
Good "I will get back to you on this one."
Bad "speed, ping, support, price, monopoly, lie, cheat, steal."
Overall "Would rather have a sex change operation by a sawzall."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Update 4-15-2013:
Well my connection has improved. AND IT ONLY TOOK SLIGHTLY OVER 2 YEARS! It is still unsatisfactory at high usage times with ping rates too high for gaming. The download consistency is much better but still not steady. They dropped my service from 3.0 down to 1.5 down. They also dropped the price though. No contract either.

HOWEVER: I would never recommend this service provider to anyone. Heck, I went back to mailing letters and chatting with people face to face instead of using IMs.

If you have another choice... weigh the options!

Update 8-16-2012:
Latest word: Still no definite date for finishing the fiber upgrade. Hopefully the BBB can help me out. I hope everyone will call the BBB and lodge complaints against a company that continually delivers a sub-standard product and expects to be paid for it. Kinda like bouncing a check... theft by deception.

Update 8-9-2012:
Still Crap. 23 months I have been dealing with issues related to this ISP. That is just absurd. Finally filed a complaint with BBB. Honestly I would rather have my genitals smashed with a hammer repeatedly than deal with the jokers at Century link one more time.

Update 6-18-2012:
The fiber has been in the ground for months, but the equipment was delayed. I was told that there would be a difference in the next 4 to 6 weeks.
I already notice that my speed is normal (3.0M) for 3 sec and then almost 0 kbps for 12 sec during peak hours. That is up from less than 1 meg on same time frame.
Latency still is a big issue with me because I play World of Tanks game online.

In my anger I refused to pay them full price for the service. But I felt a little guilty so I worked it out to where I only paid $25 a month for disappointing service, but meh, it'll get better.

But I am here to say, through ALL of the trouble, I did get some good tech people and some idiots. I talked to some good people in billing and some complete jackasses (your supervisor please!), but when I think about it, the hundred phone calls were quite fun. Start talking TCP forced idle time, route consistency, and they get confused and say, "We don't support ping. We only support speed." Which they could not support either.

But soon they might be able to. I will update in 4-6 weeks. (When the upgrade is supposed to be done.)

Thanks for the update Trent P. That is what I want from with companies that I deal with, to be inside the loop on a resolution to my specific problem. Not a specific date, just a window of hope.

Original Post:
I have had this service for over 2 years. Problem after problem. NID, DSLAM, Line problems up the street, bandwidth exhaust, uneducated tech support (50/50) I did get some good ones occasionally.
I documented every problem, call, and payment, when it come time to get a credit, I have never had an issue. (Only paid 24.99 so far in 2012, and that was for Dec 2011)
I refuse to pay for internet that is sub-standard and this is by far sub standard.
3meg down, during peak hours... .2 meg down or about 1/15th my provisioned speed and pings as high as 999ms. Terrible for gaming.

The problem keeps getting worse.

They promise it will be all better once fiber is installed in a few weeks.
I hope so, but after reading so much bad about CL, I am not so sure now. *sigh*

member for 2.5 years, 105 visits, last login: 1.3 years ago
updated 1.3 years ago

Comments:
Tweak3d

join:2012-02-12
Bennington, IN
Reviews:
·CenturyLink

Recent Fiber Upgrade

Century link spent some big money running fiber optic cable some 10 miles to my area. It supposedly was the fix for slow speeds and high pings.
It has had almost NO impact. Snail speeds and pings like satellite connection...still.
I am giving them a little longer to see if it now an equipment related setting. New fiber = new equipment right?
If there is no resolution by the end of May, I will no longer be connected to the net. They WILL NOT get my hard earned money for this ... connection. I will not tolerate it.
People need to stand up, not bend over.

danov

@embarqhsd.net

Re: Recent Fiber Upgrade

I had a similar problem then I called tech support and had a tech come to my house to run a "home run jack" to my computer. Turns out it wasn't an issue with CenturyLink at all it was the way my house was built on the inside. They were here about 2 hours rechecked speed and it had quadrupled went from 3 meg to 12 meg consistently no drag at peak times.
Tweak3d

join:2012-02-12
Bennington, IN
Reviews:
·CenturyLink

Re: Recent Fiber Upgrade

I really do wish it was that easy. I have been dealing with this company for over a year and a half now about various problems dealing with speed and connectivity.
Everything is new from the NID all the way in. I made them rewire it because they would not admit that they oversold the bandwidth available. They were "unsure" where the problem was.
And now, since it is all new stuff, they have to go back to their equipment.

Oh, I did forget to mention that I am not the only one in this area with this problem. I am just the first one who recognizes when there is a problem.

Thank you very much though, that gave me a good idea.
Aninsider

join:2012-04-13
yea when they put in fiber they fail everytime to upgrade the copper cabling as well and since copper comes into your home, im sure, that would explain yet another false promise this corporation has made
kinco

join:2005-06-02
Cardington, OH
Reviews:
·CenturyLink

Hi

I recently went through the same problems as the reviewer. After about 2 years, 100+ (literally) calls, 4-5 field tech visits to the home, 5 modems and countless hard resets/power cycles performed, they finally effing fixed it. Just be patient, nag the fuck out of them and hope for the best. If that doesn't work and there's no other ISP in your area.....move or live with it. Those are literally your only options .
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·voip.ms
·CenturyLink
·T-Mobile US

Fiber should work great.

I don't understand how they could put in fiber and not have it work well. I could never get any sort of internet service at my house before except dial up and the old phone lines were too long for DSL until a new fiber network was put in. It goes down the main street only about 100 yds. from my house so I was able to get it installed here. I though all they would have to do was connect my phone line and there were 2 old lines coming to the house but they didn't go to anything and appeared to have been cut and used for something else in the past so they ran a new line from the house all the way down the alley to the new network and it works great! I signed up for the 20Mb service and it consistently measures 18Mb or so and is rock solid so I'm very pleased with it. There was an outage once when a thunderstorm had lightning that damaged the line coming in and I had to replace the entire cable from the junction box outside all the way in to the box on the wall and even the cord going from the box to the modem but otherwise I haven't really had any problems.