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CenturyLink page on DSLReports
Six Month Rating

Reviews:
bullet 676 reviews (215 good) (291 bad)
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Review by (hidden by request)

  • Location: Las Vegas,Clark,NV
  • Cost Contract price not specified.
Good "None whatsoever"
Bad "No customer service never got my DSL turned on"
Overall "They made me wait at the business 4 to 8 hours for 3 days and never showed up"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)



 Century Link has been a nightmare for me.  I was a customer for 13 years with the company that Century link purchased.  They were awesome.  Century Link was not.  When I tried to setup DSL at my business they made me send them notarized lease proving who I was even though

I have been a customer for years.  They made me send it not once but twice.  They schedule a day to install the Internet but did not show up

or call.   When I called them they gave me another number to call who

told me it would take another week and I would have to be at the location

from 2 pm to   6 pm.  I was there but they never showed up and never called.  Once again I called them only to be told that they were just too busy to get to me. They scheduled yet another day and told me this

time I would have to be there from 8 am to 6 pm.  They never showed up

and never called.  We are now looking for an honest company that will provide Internet service and support in a professional manner.

(review was emailed from domain indiesos.com)
lodged 2.3 years ago

Comments:
Aninsider

join:2012-04-13

yea

right on point there. whats messed up is that one of CL's core prinicples is honesty even though they fail miserably at providing it