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Six Month Rating

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Review by Sportsfan See Profile

  • Location: Tucson,Pima,AZ
  • Cost: $22 per month (48 month contract)
  • Install: about 3 days
  • Telco party Qwest
Good "Speeds are better than advertised. Service has been reliable so far."
Bad "Internet Basics pricing is for a limited time."
Overall "Very good value for Lifeline-qualified customers."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)

I was still using 56k dial-up when I found out about Internet Basics, a program for low-income/disabled customers, through a well-hidden link on the Qwest website. I applied and was approved the same week (March 2012). Service was initiated in three days. I was pleasantly surprised to get consistent speeds of 1280/720 with the company-provided ZyXEL PK5000Z modem (advertised speed "up to" 1.5 Mb down). Setup was easy, even for me as a first-time DSL user. Total price will go up to $21.90 in month 13, and special pricing will end after month 60.

Edit: Soon after I posted this review, I began having frequent modem reboots and connection drops after four months of excellent service. I will report back if anything changes.

Second Edit (Oct. 2012): The modem drops stopped around the end of August, causing me to think it was the lightning issue others had reported, but another modem drop occurred today (a clear evening w/ cool temperatures), so the modem itself appears to be the issue, as noted by a commenter.

Updated (July 2014): Price is now $21.90 per month as agreed in contract. Previous modem was replaced by CL, solving disconnection problems. Download speed was increased to 1.8 Mb a few months ago at no additional charge to customer.

member for 3 years, 103 visits, last login: a few hours ago
updated 40 days ago





The pk5000 series routers are trash... just do a search on them and you will find that the actiontec and the zyxel both have the same consistent problems of resetting constantly.

Sadly thats all the centurylink offers right now. You can purchase your own but lose any real tech support and if it dies your on your own again.

Minneapolis, MN

Only 1.8mbps?

That's it. There's gotta be a competitor or something better than that. I have 40 and thats slow enough..

Caveat Emptor
United State
·TracFone Wireless

Not Minnesota

CL has a footprint in 38 states. The services offered by CL are not always the same across all states, regions or areas of the US. Be glad you have your 40. CL does not generally offer more than 1 with overhead in most DSL areas. I know. I am in one of the 10/1 areas and I am thrilled.
Mac: No windows, No Gates, Apple inside