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CenturyLink page on DSLReports
Six Month Rating

Reviews:
bullet 683 reviews (216 good) (293 bad)
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Review by Leviathan See Profile

  • Location: Bremen,Marshall,IN
  • Cost: $120 per month (24 month contract)
  • Telco party CenturyTel
Good "Modem provided is excellent."
Bad "Connection is not stable nor reliable"
Overall "Consider a different provider."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

My Other Reviews

·Mediacom
Paying $120/month for a 4mbps down/0.5mbps up. Westell 7500 modem. Past 18 months, the connection I am actually getting has been 1.5mbps down/0.1mbps up with a ping ranging from 400ms to 1200ms. Calling tech support and finding someone knowledgeable is like your chances of winning a million dollars twice in one hour. I will never recommend CenturyLink to anyone.

Speeds are even slower during peak hours and pings are nearly double than before during peak hours with no fix in sight. Last ETR tech Support gave me was Feb. of 2014. Switching to MediaCom's 50mb service/phone/tv for $95/month for 2 years.

EDIT: Finally left CenturyLink and now have Phone/TV/Internet through MediaCom. So far they are amazing. So glad I finally left CenturyLink.

member for 2.1 years, 245 visits, last login: 77 days ago
updated 1.5 years ago

Comments:

isp10002

join:2012-10-24

Wow

Your paying $120 for 4 mbps??! That's screwed up.
Leviathan

join:2012-09-02
Bremen, IN
Reviews:
·CenturyLink
·Mediacom

Re: Wow

tell me about it. granted, keep in mind its for phone/internet. but regardless, we have several neighbors that have their 10mbps service with phone and only pay $70/month. Yet we get told we are too far to receive higher speeds and for some reason pay nearly double what the other pay. Finalized MediaCom order, will finally be done with CenturyLink's b.s. come April.
St8kout

join:2012-03-25
Boulder City, NV
I came here to see what others were saying about CenturyLink, then I read the fine print and see that it's only 1.5Mbs. I think I'll stick with my cable internet speed of 20-25Mbs for only $25 more.

Can such services like Netflix even work at 1.5Mbs? Even the network for my iphone gets around 12Mbs last I checked, but it is capped at 2 gigs/mo. or I pay extra.

Both my cable internet and wireless cellphone service is around $110/mo (cox and att).

Cable sucks for tv so I use them only for internet. Directv is the only way to go imho. Better picture and sound, more bang for the buck.
Leviathan

join:2012-09-02
Bremen, IN

Re: Wow

Having had CenturyLink's 1.5mbps service for nearly a year before being able to upgrade to 4.0mbps, Netflix will work, but you will never get to watch anything in HD. At least that was my experience with it.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ
Reviews:
·voip.ms
·CenturyLink

Mediacom is the worst!

Do you actually think the world's worst cable company is better? Don't get phone service with them because every time the cable goes out you won't have any way to call and complain! Also, they will keep raising the rates every year even if they can't get the service to work!
Leviathan

join:2012-09-02
Bremen, IN
Reviews:
·CenturyLink
·Mediacom

Re: Mediacom is the worst!

After asking around town, no one I spoke to has had any issues with their MediaCom service. Not to mention its either CenturyLink or MediaCom. And if the cable goes out, always got cell phone to complain. Also, at least MediaCom's service works all day long. Not like CenturyLink who's internet service drops every afternoon and phone quality turns to crap. So far MediaCom is by far much better than CenturyLink, in my area that is.
ArizonaSteve

join:2004-01-31
Apache Junction, AZ

Re: Mediacom is the worst!

Well here it's just the opposite. CL is rock solid while MC goes out every day! At least CL doesn't keep raising the rates all the time like MC does.
Leviathan

join:2012-09-02
Bremen, IN
Reviews:
·CenturyLink
·Mediacom

Re: Mediacom is the worst!

Understandable. Had been with CenturyLink since '79, back when was Spint---->Embarq--->what is now CenturyLink. For phone/internet was paying $120/month before taxes for 4mb down service. With Mediacom, getting 30mb service/TV/Phone for just under $130/month after taxes. Locked in for 24 months at that rate.
CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

Re: Mediacom is the worst!

Hi Leviathan. I know this is very late and I'm sorry for my delay in replying to you. I'm sorry to hear about everything that has transpirsed with your account with us. If our team can be of any assistance to you, please let us know. You can contact us at TalkToUs@CenturyLink.com. I know it doesn't make up for all the trouble, but I wanted to let you know of our assistance. Thank you.

Joey H
@CenturyLinkHelp Team