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CenturyLink page on DSLReports
Six Month Rating

Reviews:
bullet 681 reviews (215 good) (292 bad)
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Review by why60loss See Profile

  • Location: Wake Forest,Wake,NC
  • Cost: $150 per month (12 month contract)
Good "It was better than AOL"
Bad "Went out for two week's, slow and tech was no help and did not care."
Overall "Go to any one else but them"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Note I got them back in 07-08 and stayed intill 2011

Got the 5mbs/756kbs plan at first and it worked ok for a bit. Then it all went down hill from there. It went out just about every day and tech support did not care at all.

Then it went out for 2 weeks and they just said sit it out or some thing like that.

They upgraded me to the 10mbs/1mbs plan soon after that and it worked a bit better, but still slowed down and went out 2-5 times a week from 10 min to 3-4 hours.


member for 2 years, 338 visits, last login: 1 days ago
lodged 2 years ago

Comments:

vicki

@myvzw.com

horrible service!

DO Not use this company! I can't believe they are allowed to still be in business! Every month I have to call due to no service. Rude tech...used foul language. No shows when I stayed home all day waiting for a tech on another day. I had no service yesterday, called and after 30 minutes on phone it was fixed. Get up this morning and no service. Was told it is a different issue than yesterday and tech will have to come out...but sorry no techs available today...will have to be tomorrow! I will be switching to another.carrier this week.