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CenturyLink page on DSLReports
Six Month Rating

bullet 688 reviews (218 good) (295 bad)
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Review by (hidden by request)

  • Location: Lapel,Madison,IN
  • Cost: $39 per month (12 month contract)
Good "Fairly consistent internet service"
Bad "VOIP Issues that IT is unable to solve and likely stem from the company-provided modem"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I just began my CenturyLink service, and I have 10 MBPS download speed in order to operate a VOIP phone required by my work-from-home job. Unfortunately, while the internet service for checking email and that kind of thing has been fine, the phone does not work at all in the router/modem I am using. My IT department has determined that it's an issue with CenturyLink's settings, but the CenturyLink IT representatives I've spoken with insist it is not. At this point, I'm very frustrated and really wish someone could determine what the issue actually is. I've been given the runaround for two days now, and have sacrificed two days productivity. Seriously considering switching providers at this point.

(review was emailed from domain wgu.edu)
lodged 2 years ago

Mary Esther, FL

The worst company

They don't seem to care about their customers, did you complain to the FTC?

»www.ftc.gov/ under customer complaint, this should also void your contract since your having issues, also, report them to your city as well. Take action. Their residential phone service was $35.00 for a hummy line with no long distance.


Montreal, QC

ZyXEL PK5001Z major problem

If you have the new ZyXEL PK5001Z DSL modem on CenturyLink, your IPV4 connection will drop every 15 to 19 minutes for 6 seconds causing your VoIP connection drop at the same time.

A CenturyLink technician came 5 times, spend over a day before replacing the ZyXEL PK5001Z with a ZyXEL EQ-660R to solve the problem.

CenturyLink should really spend some time to solve that major problem with this new ZyXEL PK5001Z DSL modem.