Review by Theresa
Good "If you can get a hold of someone in the states the techs are helpful"
- Location: Box Elder,Pennington,SD
- Cost: $225 per month
Bad "You can't ever get a hold of someone in the states"
Overall "I hate this company"
|Pre Sales information:|
Value for money:
(ratings below consensus)
We don't even get broadband it is DSL and when I have a problem I have to fight with someone "offshore" about it. I was given a number to go around that and they disconnected the number. I am what they call a premier member and if this is how premier members get treated then I would hate to see how they treat regular members. My times are incredibly slow and I often have issues with the telephone lines. They were going to have me fix all the issues by plugging my phone into another phone jack. I have 2 phone lines and only 2 phone jacks, both phones had static and problems. The oh so wonderful person on the phone told me that since they had already been out to fix the line a couple times the problem had to be in the house not outside, but I have been paying for line backer so that line is their problem too.
I have been having one problem after another with this company since they bought out Qwest. I loved Qwest but I hate CenturyLink and I am stuck with them.
member for 1.6 years, 3 visits, last login: 1.6 years ago
lodged 1.6 years ago
| |linicxCaveat EmptorPremiumReviews:
Let me explain it. Do you remember the good old days when ISPs oversold what they could provide and you couldn't get on line? You called and they said it was your equipment when you know it was not? It is the same old pea-in-shell con game. Now, instead of a dial up connection to a local ISP, it is DSL or ADSL, or FTTH or FIOS and an international telephone company that can give Las Vegas 40/40 and 100 Gbsp to Paris or London, but can't share i bit of extra bandwidth to give rural America a telephone that fails to deliver the "crystal clear" voice quality it advertises.
I have the same problem in my rural Midwest city that you have in your rural mountain city. You need at least 8/2 or 10/2 to pretend you have a decent internet connection and a VoIP phone. Their phones have not worked since they turned off POTS. I am a regular customer.
This company does not want to serve rural America, it never has. Neither does AT&T, Cox, Comcast, Roadrunner, etc.. It is not profitable to string wire between towns that are 20 miles apart that are not congested like LA, LV, NOLA, NYC, etc.. I just talked to another lady from the Dakotas who is having the same problem as we are. .
The only thing you can do is complain to your state utility commission that oversees utilities like, gas, lights and telecommunications, and don't stop. Complain to your senators and representatives in your state and in Washington. If we are paying for a phone service we should get it, or pay a lot less for getting a lot less service. I pay $70 for 10/.500 bundled with a phone. If you pay for 10/2 and do not get it, something else is wrong and it is probably at the Central Office. Actually it is in the board room.
Mac: No windows, No Gates, Apple inside