Review by otom8
Good "Good tech support when setting up equipment for first time."
- Location: Henderson,Clark,NV
- Cost: $45 per month (12 month contract)
- Install: about 9 days
Bad "Originally quoted prices did not remotely resemble bill. Price repeatedly raised over time. Connectivity problems."
Overall "CenturyLink will be my LAST choice, from now on."
|Pre Sales information:|
Value for money:
(ratings match consensus)
Monthly bill was 30% higher than promised by salesperson on phone. Asked salesperson to repeat all charges three times, to make sure. All-inclusive, no-other-charges price was supposed to be $29.95/month, the bill was about $45/month. Plus, I was promised no startup costs; bill in the mail had startup costs. After receiving the bill, I called and talked with two representatives, but they were not able to correct the problem, so I canceled the service. (Posted in early part of 2013.)
Update at later date:
I could not find a comparable price and I could not get out of the one year contract, so I went with CenturyLink anyway. Stayed with them for a year and a half. The company kept raising the price (price at cancelation was $65), and kept moving the payment due date forward several days every couple of months -- if this continued, by the end of the year they would have received an entire extra month of payment from me. I canceled because of the reasons stated above, plus: The connection was spotty, experienced a loss of connection an average of once per day in early or late evening. Tried replacing CenturyLink router-modem, but did not help. Tech support could not resolve. Canceled connection 8/6/2014. Switched to apparent lesser of two evils, Cox. For almost same price, went from CenturyLink's claimed 10 Mbits/sec to Cox's claimed 50 Mbits/sec.
member for 2 years, 3 visits, last login: 233 days ago
updated 234 days ago
Re: wow! No. I specifically, carefully, and deliberately asked three times for the grand total that I would be paying both at startup and as a monthly fee. The salesperson said very clearly that there would be no startup costs, that the prorate would be based on $29.95/month (it was more), and that the absolute, grand total including all costs, per month, would be $29.95. I realize that is a very low price, but nevertheless, that is what the salesperson said. On top of that, when I called to complain, one of the reps said that the original salesperson had the brazenness to add a note to the account saying, "Explained all charges". Perhaps they always add that, to try to cover themselves.