| Review by otom8 |
member for 86 days, 1 visits, last login: 85 days ago
lodged 86 days ago
- $45 per month
- (12 month contract)
- about 9 days
- "Tech support when setting up equipment for first time."
- "Salesperson promised prices clearly, repeatedly. Actual bill significantly higher. Also, bandwidth slightly lower than offered."
- "Originally quoted price structure did not remotely resemble the bill in the mail."
|Pre Sales information:|
Value for money:
(ratings match consensus)
Monthly bill was 30% higher than promised by salesperson on phone. Asked salesperson to repeat all charges three times, to make sure. All-inclusive, no-other-charges price was supposed to be $29.95/month, the bill was about $45/month. Plus, I was promised no startup costs; bill in the mail had startup costs. After receiving the bill, I called and talked with two representatives, but they were not able to correct the problem, so I canceled the service.
wow! They aren't going to do well trying to cheat new customers right off the bat are they. Phone service has a ton of taxes and extra charges though, are you sure it wasn't actually $29.95 with $15 worth of extra charges and taxes?
Re: wow! No. I specifically, carefully, and deliberately asked three times for the grand total that I would be paying both at startup and as a monthly fee. The salesperson said very clearly that there would be no startup costs, that the prorate would be based on $29.95/month (it was more), and that the absolute, grand total including all costs, per month, would be $29.95. I realize that is a very low price, but nevertheless, that is what the salesperson said. On top of that, when I called to complain, one of the reps said that the original salesperson had the brazenness to add a note to the account saying, "Explained all charges". Perhaps they always add that, to try to cover themselves.
Century Link sucks Century Link has been the worst internet service yet. The connection is frequently lost and it takes 30 minutes to do something that should only take 2 minutes. It is very frustrating. This has been an ongoing problem, even after it was "fixed"