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CenturyLink page on DSLReports
Six Month Rating

Reviews:
bullet 681 reviews (215 good) (292 bad)
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Review by rpandu784 See Profile

  • Location: Bellevue,King,WA
  • Cost: $71 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)



I am using this service(Centurylink) from past 3 months and they are adding additional
charges all the time and when we are trying to talk with customer care
services , they are not responding properly and not giving proper responce
keeping us in line for hours and hours, if we want to talk with them or
chat with them we need to get prepare at least couple of hours to waste
time, finally nothing will helpfull, they dont know what they are talking,
they dont know how to check the account details, if we ask any questions
like billing related, they cant answer any they will say only their
version, they dont listen customer version. and they just hang the call if
we ask some details they dont have any sense to speak with customer. they
just behave like illitrate people.

I dont recommend this servicen, not even 0

member for 1.5 years, 0 visits, last login: 1.5 years ago
updated 1.5 years ago

Comments:
CenturyLink
VIP
join:2009-03-09
Boise, ID
kudos:7

We Can Help

Hello rpandu784,

I wanted to reach out to respond to your concerns here. Our team can help address any questions or concerns you have with your account. We've got a dedicated team to resolving customer issues and you can have someone work directly with you until things are resolved. Please contact us at TalkToUs@CenturyLink.com so we can show you how we can help. I'm sorry for the trouble you've had.

Joey H
@CenturyLinkHelp Team
TalkToUs@CenturyLink.com