Review by gtj  - Location: Golden,Jefferson,CO
- Cost Contract price not specified.
- Install: about 5 days
Good "On time, speeds as advertized, consistent latency, < 60 sec to get to tech support. Can get static IPs on a residential acct."
Bad "Web site is iffy. The reverse dns tool always times out. No native IPv6 yet."
Overall "Happy with the switch from Comcast 100/20 to CL 40/20 both from a price and quality perspective. Don't miss the extra DL speed."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I'm 1 month in from a switch from Comcast 100/20 to CL 40/20.
Picked up an Actiontec C1000A from Best Buy and called in the order on a Wednesday,
CL still shipped me a modem which they subsequently credited back.
Service was up the following Monday at 4:30 PM as promised.
As I was experimenting with bridged mode, I had to call in to get my PPPoE password and order a block of 8 IP addresses. I think the call took 4 minutes total.
The following Trursday evening, I took a 15 minute outage right at 5pm and after that I was getting only 20/20.
After troubleshooting with tech support they sent a tech out on Sunday who found that my pair had been split across 2 adjacent DSLAM ports. Apparently someone was doing an install that Thursday and goofed my service up in the process. Once the pairs were straightened out, I was back to normal service.
The bad...
The online Static IP Reverse DNS tool is highly unreliable. I had to call in to get my reverse DNS set up. Took only a few minutes.
The Actiontec web interface only works with Internet Explorer. I had to fire up a Windows virtual machine to configure the modem.
No native IPv6 yet but CL provides a 6rd tunnel and I've got one with Hurricane Electric anyway.
Bottom line...
The first week was a little shaky but the service has been rock solid since then.
Calls to tech support never took longer than 60 seconds to get to a live person. Comcast sometimes took 15-20 minutes.
First hop pings are a little higher than Comcast but jitter is nonexistent and there are no spikes or humps in latency during peak times as there were with Comcast.
I've got a block of static IPs which I couldn't get with Comcast.
member for 11.8 years, 3340 visits, last login: a few hours ago
updated 9 days ago
Comments:
 watmore
join:2007-07-27
La Pointe, WI | Safari I am able to connect to the Actiontec with Safari. | |
| | | complain about your work century link is the worse company in the words , they just want your money but they want to everything what they want, we paid a lots money but they make your internet really slow if you are thinking my computer bad , it is 4 computer computers bad the same time, please manager of century link have pay attention about this problem do not just close your eye only , maybe you are thinking it is very normal problem, thank you very much if you want to read this problem | |
|
| |
|
