Review by brad152
Good "Consistent Speeds, Great Ping Times"
- Location: Phoenix,Maricopa,AZ
- Cost: $26 per month (12 month contract)
- Install: about 5 days
Bad "Great since i got pair-bonded"
Overall "I love them, have recommended many, and if you have VDSL2 go for it!"
|Pre Sales information:|
Value for money:
(ratings above consensus)
- Update December 2013 -
Since swapping to pair-bonded with a Technicolor modem, it's been up for over 2.5 months with no retrains or reboots with respectable WiFi performance, I can pull 36/4 on 2.4GHz so i'm happy with the CenturyLink provided gateway.
This connection does not suffer mid-day slowdown like i had with Cox and the billing has been like i have expected, I love CenturyLink and just re-signed a contract with them for another year and have no plans of switching. I just wish they'd stop giving out the Actiontec modems as i've had to get on the phone for a few friends beyond frustrated with the C1000A and get them swapped to this modem to resolve their issues. Once everyone has received this modem, everyone's service has been buttery smooth since.
I have CenturyLink's pair bonded 40/5 service (single pair was a little shaky on the upload on my old cat3 line), it's been solid since receiving the new Technicolor C2000T modem, and i have no complaints.
It did take a few weeks to get the pair bonded service issues worked out due to me having a crap Actiontec modem, but they finally fixed it with the modem i was asking for from the beginning.
Overall i'm happy to not give any money to Cox Cable, and have gotten at least ten people i know to swap to centurylink with equal happiness to mine, so all in all they're doing a great job in Phoenix.
member for 7.6 years, 759 visits, last login: a few hours ago
updated 82 days ago
Century Link's mistreatment of customers So for over a month now Carol and I have been trying to cancel our account with Century Link after we called them at the beginning of September to get a quote for their internet rates. Key word, INFO only. we did not tell them to sign us up. But they did anyways. The told my wife that they had to do a credit check and get her social security number simply to give her info. We called repeatedly on the phone (and always talked to them very nicely and respectively) and talked to many different people for HOURS trying to cancel, and have been told three times it's been canceled. And it hasn't. We keep getting bills sent to us and since they have my wife's SSN it hurts her credit. Century Link is the worst company I have had the displeasure to come in contact with and I would advise anyone that is using them to cancel with them (if even possible) or if they are thinking about using them to never do so. Carol has currently been on the phone for over 30 minutes, has been put on hold repeatedly, been told falsehoods about what we've done, and been told it will take 12 days to process our cancellation. I don't believe anything that comes from Century Link. Fortunately for us and unfortunately for Century Link I'm a public relations major and I've spent the last few years learning how to build up a company's reputation, and thus now how to destroy it. I know that in today's world thanks to the Internet and social media, the consumer now has more power than bad businesses. I have never made such a strong public statement like this before but truly the way Century Link is treating us is the most unprofessional and dishonest actions that I have ever personally had to deal with from any business. Century Link is appalling. I'm going to use the skills I've acquired and am going tear down Century Link's reputation until I hear from one of their senior executives in the company officially apologizing for the horrendous business interactions they have conducted with us so far, and he tells me that all of our records of any sort are removed from all Century Link's databases. If you read this and are willing, I would please ask you to help me and post this on Facebook, review sites, tweet it, whatever, about how terrible Century Link has treated Carol and I. Because Carol and I have repeatedly tried to get rid of them but they will not cancel, and they can continue to hurt our credit because they have Carol's SSN. And I can only logically assume that we are not the only ones who have been so harshly mistreated by this foul company called Century Link. And once you start reading these posts Century Link, I suggest you are quick to make the necessary reparations, before you become a case to be learned about in public relations classes of a company that does not know how to treat customers, and end up in a YouTube video like United Airlines United Breaks Guitars. (As of right now I am thinking of how to create a YouTube video to portray what has been happening to us, if anyone has any ideas or wants to help let me know)
| || The key, in my opinion, is having the gall to cancel services from CenturyLink, or even to consider cancellation by asking about alternative, discounted pricing packages Big mistake. I was an unquestioning customer for over 10 years when I was offered a bundled package from Comcast that saved me over $50 per month. Once the ball got rolling to cancel my phone and internet with CenturyLink, my calls to CenturyLink to explore their pricing and possibly reinstating services only led to inconsistent offers from its Customer Retention Department. When I couldn't get a consistent answer from anyone about what they might offer me as a competitive price to Comcast's, I asked for a supervisor. That's when things got ugly. Mark, a Saturday afternoon "supervisor," claimed that if I hadn't called I would still be billed for my previous services even though they had been disconnected. I'm not sure how disconnected services could still be billed to a customer. He also claimed that the discounts offered me by Customer Retention were lies and violations of the FCC. His attitude, demeanor and comments basically said that because I had chosen to leave CenturyLink, I was of no interest to them as a returning customer--even if I had been "gone" for no more than a few days. Total. Jerk.|
And the comments about it taking 12 days to cancel services is no joke. I was told that if I wanted to reinstate my phone, they really couldn't give me a time line and it would take at least 7 business days. Although it would take only two days to reinstate internet service, it would delay the phone being reinstated as the two orders could not be worked on at the same time and no one works on these orders over the weekend. No kidding? I have yet to call them to see if they have in fact cancelled the billing for the services that have clearly been cancelled by them as of two days ago. I may get the same "12 days to cancel billing for services you're no longer getting" story. CenturyLink is a piece of work if you ever deign to reject them and go with another company.