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UPDATE: After two years, the connection has continued to be rock solid. There has only been one extended outage in two years, which occurred during a MAJOR storm. There have been some occasional brief outages of a few minutes, but they have been very few and far between. Nothing that I've had to call CenturyLink about. Just slightly less than a year after moving into my house, I found out that I could upgrade my line from 10/1 to 25/2. This required a tech visit, a new modem, and bonding of two lines. The tech arrived early, was very professional and courteous, and did the upgrade quickly and with no problems. This does prevent me from getting CenturyLink's Prism TV service. If I ever decide to get Prism I'd have to go back to 10/1 internet, as one of the two lines is needed for Prism - but I've been happy with my DIRECTV service, so not really interested in Prism. I'm actually getting the 25/2 service for a lower price than the 10/1 service because they linked my DIRECTV and CenturyLink accounts for a big discount on my CenturyLink bill. I really have no complaints about my CenturyLink service. I purchased a new home (as in totally new - new construction, new street, nobody lived in it before) at the end of March 2013. After doing some investigating to find an internet provider, I found that my only real options were CenturyLink or satellite. I decided to go with CenturyLink, because there was no way I was going to pay the price they wanted for satellite and try to stay below those low, low satellite caps. I ordered CenturyLink's "Pure Broadband" internet-only service via their web site and chose an install date about a week after my move-in. To my surprise, there were no issues with my house being brand new like I encountered with pretty much everything else (no "that house doesn't exist, sir" or anything like that). I chose the fastest speed the web site offered me, which was 10M. It came with a $20/month discount if I agreed to a 1-year contract, which I did since I didn't really have any other choice and wouldn't be going anywhere. A few days after placing the order I received a call from someone at CenturyLink, who I *think* was on the other side of the country somewhere. He called to let me know that the fastest speed I'd be able to get at my location was 3M, even though the web site offered me 10M. I don't really have a choice in providers, so I said "OK". He then went on to tell me that the $20 off per month promotion was not available in my area, even though the web site offered it to me. Again, I don't really have a choice in providers...so I said "OK". The install date comes up, and the technician called bright and early at the crack of dawn to let me know he would be able to come earlier than I had scheduled. He asked if that would be OK, and I said "Sure...c'mon over". He showed up right when he said he would and got right to work. He was a really nice guy. Since it was new construction, he had to run a line from the pole to the house and connect everything up. The builder had only installed two phone jacks, and neither of them is in the room I was planning on setting up as my "office". He ran a line to that room, and didn't connect the two existing jacks since I didn't order voice service - which was fine with me. As he was working away, I decided to ask him what speed I would be getting. His reply? "Well you should be getting 10M - that's what you signed up for!" He got everything setup, and I did indeed have 10M! I get my first bill, and what's on the bill? That's right - the promotion that I was told wasn't offered in my area. HA! Fast forward to December, and I'm posting some questions in the CenturyLink forum here on dslreports.com. No complaints or anything like that - just some general questions out of curiosity. A CenturyLink employee posts a reply, and tells me to email him directly and he'll be happy to answer any questions I have - which I did. It turned out that he's local to my area - in CenturyLink's Wake Forest office. I found out through him that 25M service is actually available in my area through pair-bonding, so I said "Sign me up!" This involved another technician visit to my house and a new router. The second technician was a great guy also. He showed up bright and early, first thing in the morning - and called prior to let me know he was on his way. He showed up right when he said he would, and had the switch to 25M taken care of really quickly. He asked me to return the old router myself, because (in his words) "If I accidentally lose or misplace it, it'll never come off your bill." Later that afternoon I returned the old router to my local CenturyLink store. They took care of it quickly, with a smile, thanked me for my business, told me to enjoy my 25M, and gave me a receipt to show the old equipment had been returned. The connection has been rock-solid, and I really haven't had any problems with it. There's only been one outage (that I'm aware of) that occurred when we had a REALLY bad storm where power and everything was out. I really have no complaints so far on the connection, and have had no issues with billing. The only problem I've run into so far I would say is communication from CenturyLink - due to the incorrect information I was given right after I signed up for service. Other than that, everyone's been very polite and professional and excellent/top-notch customer service. Everyone's acted like they're glad to have my business, and treated me like they're happy to have me as a customer - which is more than a lot of places do these days. Just a little note - although it says my location is Wake County on here, I'm actually located one county over in Harnett County. I'm out in the "country" in one of those odd places where my mailing address/ZIP is one thing, my water comes from another town, and my home isn't physically located in either one. member for 24.2 years, 5237 visits, last login: 35 days ago updated 8.8 years ago |