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Review by neill6705 See Profile

  • Location: Little Falls, Morrison, MN, USA
  • Cost: $37 per month
  • Install: about 5 days
Consistent connection that's faster than what we're paying for.
Horrible CPE, overly aggressive sales people.
Great service, but bring your own modem.
Pre Sales information:
Connection reliability:
Services:
Value for money:

We've had Centurylink for about a month and a half now. I've been very pleased with they're service. We're paying for 20/0.896mbps and speedtest.net consistently shows 24.4/0.85mbps. We haven't had any downtime in the time we've had them. One of my only complaints is the sales people. I've been in a sales position before and I know the importance of upselling but when the customer knows exactly he/she wants, don't try and jam the stuff they don't want down their throat. I lost count of how many times I had to say no to a land line (we have VoIP from Ooma), Verizon, Direct TV, their at ease antivirus tech support bundle, etc. I didn't really deal with any field techs. Since we were just using our NID for DSL, I unhooked out home phone wiring from the terminals as the Ooma is feeding that and ran a piece of Cat5e to a jack just for DSL myself. This leads to my only other complaint - the customer premise equipment. I bought an Actiontec C1000A. Worst $100 I've ever spent. It had thousands of CRC and hundreds of thousands or millions of FEC errors every day. A week later I replaced it with a ZyXel P873HNUP and all my issues went away. On a bad day it has a few hundred FEC errors and basically no CRC errors. Bring your own router, unless you get a C2000T (based on what I've read).

Overall, the service has been very fast and consistent. Once you get past the annoying sales people, If you're near the DSLAM and the copper loop is of decent quality, you should be very satisfied with the service.

A couple updates: We've lost our over-provision, so we are at exactly 20mbps now instead of 24 mbps we were getting earlier. I'm a bit disappointed, but obviously I can't fault them for it since I'm getting what I'm paying for.

We had a bridge tap that was causing a lot of instability for our connection. I explained to the phone support person that I had troubleshot it to the NID and we were able to skip all the tedious power cycling they normally have you go through. She dispatched a technician right away. The tech was polite, friendly, identified the bridge tap within minutes, and had the issue corrected within an hour. I was very satisfied with the call.

member for 9.6 years, 964 visits, last login: 5.7 years ago
updated 9.4 years ago