Review by carpetshark3  - Location: Idledale, Jefferson, CO, USA
- Cost Contract price not specified.
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We just have copper DSL - a holdover from Qwest. We don't have Prism, don't want Prism, and use cell phones. I prefer GSM phones, and CL seems to be linked to a CDMA carrier. Don't want VOIP. No way of not hearing any call. Each cell phone has its own number so we don't have to listen to idiot marketers on the answering machine. Cell only since 2007 and happy with it. No package. We have a good digital outdoor antenna. All we need is internet access.
The DSL service isn't too bad. Runs our Roku. We only watch MLB, and PBS on the Roku. Movies, sitcoms et al, don't interest us which is why we don't have cable or satellite. We just got a router from Century Link.
Not much of a review, but we like what we have and it's sufficient.
member for 20.1 years, 3611 visits, last login: 5.7 years ago
lodged 9.6 years ago
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MGinwyo
Anon
2014-Sep-7 8:24 pm
Horrible Service, 20% of promised speed - Oversold and they don't careCentury link is an incredibly dishonest DSL provider. I have had miserable service for the entire year (2014) and longer. They use false advertising and intimidation when you challenge them on their failings. STAY AWAY or you will see what I mean.
Centurylink says they CAN provide any amount of signal they want as long as it is a signal. I get 2mbps or less regularly at all times of day and night and I am getting what I contracted for paying for 10MBPS speed. No matter what you pay for, (An agent told me this). 2 agents have told me thats what I get for living where I do. Also that I just have to put up with it. They also said I have no recourse and would not guarantee if I lowered my contract service to 3mb that I would get even 1mbps.
Centurylink provides online tools to diagnose speeds which are providing false info compared to other similar independent tools. Try theirs and try another one and see they often have 75% or less showing with an independent service.
Centurylink has been in an oversold service in this area for at least 9 months and no resolution. They do not tell existing or new customers of the issue unless pressed for service complaints. During this time Centurylink has continued to sell more service with promotions and advertising in this area to new customers further decreasing the signal quality for all existing customers
Low speed is bad enough but Signal quality is too low to make some devices not work such as a verizon phone extender. Regular signal quality is less than 60% and often under 20%
Centurylink has repeatedly provided me dates for resolution which began in March '14 and have never been met. at least 7 different "fix dates". I do not believe they intend to resolve the oversold (bandwidth exhaust) situation but will instead continue to use false advertising and deceptive practices on their customers.
Centurylink will not provide compensation for failure to deliver an average 50% of contract stated bandwidth.
Try Centurylink at your own risk. | |
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 |  BCaslon
Premium Member
join:2007-01-07
Georgetown, TX |
BCaslon
Premium Member
2014-Sep-12 8:53 pm
Re: Horrible Service, 20% of promised speed - Oversold and they don't careLet us know your location--CenturyLink has a wide span. | |
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HSIM to MGinwyo
Anon
2014-Sep-17 12:55 am
to MGinwyo
I totally agree! This company SUCKS in every aspect - speed, reliability, support, technician level, on and on. Simply should got out of the business. | |
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