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I ordered Centurylinks Preferred Pkg for Cable/unlimited Phone and 10megs internet as that was highest available to me. Now as for install it went horrible, initial installer needed two others to help figure out install and were here for 4 -6 hours. I also want to note the @$% left some of his tools here and would not come back to get them !!!! My service from that point was not good the filter went bad in a matter of days and in the first three months I went thru three wired boxes, which means yes all dvr'd shows were lost 3 times besides the fact tv was barely watchable due to either picture freezing or sound loss requiring restart of system. I am now in my 6th month of service and just recently had a senior tech out(had to ask for one) due to chronic pixelation issues with my tv line and crackling of phone line besides the fact a few days earlier I had called for the same problem and they came out looked at outside wire and left never contacting me at all. Also just to note after sub contractor came out to bury cable, he never backfilled cable from pole to house I had to do it !!!!! Modem is a Centurylink C2000T, wired cable box is IPH8005 and wireless box is ISB7005 The good experience is the last visit with senior tech that seems to have fixed all my problems .... so far? The bad experience has been the fact not once did anyone offer any kind of reimbursement for all time lost over the first six months of service except a $10.00 credit for bad install lmao I have spent over $1000.00 on a service that was piss poor at best with numerous tech visits that left me in doubt that they have very many competent technicians here in SW Florida. member for 20 years, 119 visits, last login: 9.4 years ago updated 9.4 years ago
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