Review by Healy8 
member for 12 years, 11 visits, last login: 9.8 years ago
lodged 12 years ago
 Washington,District Of Columbia,DC
 $50 per month- (12 month contract)
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Install Co-ordination:
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Ordered aDSL 384/128 residential on Sept. 29, 1999. Installed December 8, 1999.
Time elapsed: 69 days
Installation was a nightmare. It is not possible to recite here the long story.
Suffice it to say that Bell Atlantic is a major pain in the ass. They missed a
scheduled date (for which I stayed home from work), and showed up with no advance notice3 weeks later (I happen to be home sick, so that
worked out). I cannot blame capunet for this - I assume this would happen
with any other ISP, as they all have to go through BA. However, the system
stinks - I could only talk to capunet, who could only talk to Covad, who could
only talk to BA. Needless to say, install coordination suffers. (I'm envious
of the reviewers who ordered service and got installation 2 or 3 weeks later!)
The installation took so long that the Covad/Efficient Networks modem rebate
period expired. I was told to submit under the new rebate program, which fortunately had increased in amount from $100 to $150.
On the bright side, everything since the installation has been excellent.
The service is near-flawless - it did fail for an hour or two one day, but that's it.
I get almost exactly 384. Capunet personnel are very friendly and accomodating, if at times somewhat forgetful. You do get personal service. I chose them because
of the low price, static IP, and apparent geek friendliness. (I wanted my own domain name, no blocked ports, to use Linux.) I am not disappointed, and would recommend
them to anyone, especially people for whom these issues are important.
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