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Member review of Embarq


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Reviews:
read 397 reviews (193 positive) (88 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$55 per month avg ($20 to $120)

Speed test results 3 year trend
Review by DawnTreader See Profile
Posted: 1.4 years ago
member for 1.4 years, 261 visits, last login: 27 days ago


Marietta,Lancaster,PA
$65 per month (12 month contract)
about 3 days
"Very reliable, speeds as advertised, Good tech response"
"Little glitches that become very annoying"
"Cheaper then cable in my area and I like have a POTS too"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I have been with Sprint/Embarq for almost 2 years now. I upgraded from a 512 to a 1.5 in January, got more services and lowered my bill by almost $20.00 a month. I figured that was a good deal. I also upgraded to a static IP.

    All as been working great until Wednesday morning when I tried to connect and got nothing. Figuring my router glitched I did a restart and then tried another router. I got nothing. I finally did a reset and low and behold with the router in DHCP it connected immediately, but no success in getting on with my IP settings. I used the internet chat tech who told me my account didn't have a static IP and I should call. I called and was told my account was DHCP. So I asked how it was that I had all of the information for a static IP then? Well apparently somewhere between tech and the sales dept and engineering I had a static IP flag was given an IP but never entered into the system so Wednesday morning they gave away my IP!!! This could have been a huge deal if I depended on that IP fortunately I do not. Still annoying though. On the bright side they were very quick in letting me know and getting back to me with help. They are getting me a new IP and I decided to upgrade to a 3.0 line to see if I like it better.

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