 Review by COMMAN 
UPDATED: 174 days ago
member for 9.3 years, 3270 visits, last login: a few hours ago
 Las Vegas,Clark,NV
 $120 per month (12 month contract)
 about 1 days
 "1 day to live, so far delivering what Cox could not."
 "Billing dept. needs some adjustment"
 "I'm actually going to miss being a customer!!"
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(ratings match consensus)
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5/19/09
About a year and a half of Embarq, and I am actually enjoying a slightly reduced bill!
Now don't tell anyone, but a few months back I threatened to leave because of the high cost of the landline - I got a much simpler phone package while still keeping the "bundle" discount, and an additional monthly discount for "as long as I have service" as well (must be my good looks - LOL). All in all I'm saving about $40 monthly and still have the same 10 meg internet with static IP, plus landline and caller ID. I gave up the other "features", most of which I never used, and took off the unlimited long distance ($15/mo savings). The 10 meg service has been surprisingly consistent, the phone always works, no outages that I'm aware of in months - I love it. The bad news? - I'm moving out of state now and won't have Embarq where I'm relocating to -  Thanks to ALL the superb Embarq employees I've dealt with - most have been stellar and this is one of the most satisfying business relationships I've ever had - at least 95% of my contacts with the company have been the "standard" of what customer service should be. Thank You Embarq - I'm actually going to miss being a customer!!
9 months of Embarq - 08/23/08
Still a happy customer, though I still find their bills to be ridiculously hard to follow (perhaps as intended?). Service has been excellent, phone and internet, and speeds are amazingly consistent. Have experienced a couple of minor, short-lived slowdowns (affecting upload more than download-go figure), but all in all no complaints. Just yesterday I read about them getting rid of 1000 employees - hope thats not a sign of future problems, but the majority of the Embarq employees I've talked to are dedicated people who really try to help, and approach their job with a smile and a helpful attitude - some of the best customer service I've had from any company in years. Here's hoping this continues for a long time to come! Thanks Embarq.
Almost 4 months later
-service still good, a couple brief outages (minutes, not hours). Converting to Static IP was a nightmare - was given the wrong IP address (already in use) and went through 2 days of tech support hits and misses before a tech finally solved it. In the process, I replaced my old speedstream modem with a 660R from Embarq (Zyxel) and found I could indeed get the full 10/1 speed - YAY! Once I got through that issue, life is good. But......
the billing / sales folks have some 'splainin to do - LOL. The additional fees/charges to get hooked up and change to a static IP (even though I asked for that from the initial order) have been tremendous, and many were not explained in the beginning. The bill is harder to understand than a cryptic govt. document, and billing in advance for some services, after the fact for others just makes it more insane. After all the (*cough* BS *cough*) fees and taxes, the savings over Cox and Vonage aren't really there, but to "unbundle" to a "basic line and DSL only" is no real savings either, so - I gots what I gots. Long story short - the DSL is great, they are beating Cox cable here in Vegas hands down, the phone line is fine, if a bit over-priced, but BEWARE THE FEES!!!
(Initial review follows)
Have been a Cox Business internet customer for over 3 years. Recent speed upgrades must have saturated the network - could not sustain a media stream to my servers. As a streaming media provider I depend on a steady connection, and after 3 years of good service, Cox failed - and refused to believe the problem could be on their end. I'm just 40 hours into Embarq service, but not one hiccup so far, and I have intentionally "beat the connection" very hard.
I ordered the top package - 10/1 - and assumed going in I wouldn't get the full speed due to distance from the CO (DSL is only recently available at this address for that reason). Speed tests WERE showing an average of 7000/750, but since my Cox SOHO plan was only 5000/512 for considerably more money, I'm certainly not complaining.
I made several pre-sales contacts with Embarq sales and support for info, and had an unbelievably knowledgeable support rep talk me through re-configuring my old speedtouch modem to work on the Embarq network (the "Embarq Gateway", a 2wire modem/router combo, wasn't very configurable, and the support rep actually agreed the use of my old modem and router was best) - this guy was one of the best support people I have ever dealt with at ANY company!! My sales rep was also extremely patient and helpful. The line was hot less than 24 hours after order!
The price listed is not only internet but also phone and unlimited long distance! All together it's less than Cox internet and Vonage service (no complaints against Vonage, they've been great to me, but the bundle price on Embarq phone was a cheap add-on, and it won't affect my internet bandwidth). I'll update after a few months of service, but so far Embarq ROCKS!!!
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