Review by sestrada 
UPDATED: 92 days ago
member for 240 days, 49 visits, last login: 25 days ago
 Altamonte Springs,Seminole,FL
 Contract price not specified.
 "Service availability"
 "Forced opt-in for DPI and 3rd party marketing , non-compliance with ARIN policies"
 "Horrible for business"
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(ratings below consensus)
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I had two Embarq DSL lines at home - one of them a business class line with a static IP for my virtual office.
Although physically separate, each with it's own phone line and DSL modem, they both started dropping packets one afternoon, which continued every afternoon for months. It finally got it fixed, but until it did, the repair department more often than not tried to ram a CPE, or transient trouble down my throat - regardless of which line was reported, or what supporting evidence showed. During this time VPN connections to the office on the business line dropped so often in the afternoons, that Earthlink's dial up was used as an alternative.
At my current day job we have business class DSL with a /29 IP block from Embarq.
This product graces us with no rwhois, no rdns, corrupted dns, increasing frequency in service disruptions, tech support that answers trouble calls with a sales pitch, hardware that needs to be manually powered off, then on after an outage, and looming privacy issues from deep packet inspection.
Trying to exchange mail with places that use aggressive RBLs that block public IP ranges is an ongoing problem since day one. Because there's no reassigning (against ARIN policy) of /29s and above - our IPs are included in these lists. Not being able to match PTR (rdns) records for the mail server compounds the problem. As a result, this DSL service forces us to use an external relay.
Embarq's DNS servers turned into a serious problem - giving wrong answers to queries - after they cut over without notification to an outsourced, ad-driven solution late 2007. Business customers haven't been offered an alternative. As a result, we don't use Embarq's DNS servers for anything, anymore.
A new concern is their partnering with NebuAd and use of NebuAd's deep packet inspection technology to read, collect, and share customers' outbound data - possibly illegally, and without consent, or notification - with whomever they please.
Calls to Embarq concerning these issues have been met with an attitude of indifference.
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