Review by tuxmckloud 
Posted: 235 days ago
member for 3.8 years, 11 visits, last login: 31 days ago
 Emerald Isle,Carteret,NC
 $59 per month (month by month)
 about 3 days
 "Fast shipment of DSL modem(s) and installation"
 "customer service and support"
 "just not worth the customer service headaches"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I had Road Runner for years and was happy except for the occasional loss of connection in high winds. So I cut my RR services to lite (19.95/mnt), and tried Embarq DSL on a month-to-month basis. I opted for high speed (5Mb/764Kb) at $59.95.
I had DSL in California, so I tried my 2Wire Home Portal 1000HG. It would not work no matter what I tried.
Embarq sent two EQ-660R ADSL modems. One would not work. The other took about 20 minutes to finally connect.
dslreports.com speed tests showed 4.8Mb/684Kb. I was reasonably happy with those speeds. However, there was a noticeable delay when I tried to surf some websites (most notably yahoo.com and google.com). iTunes downloads seemed to slow down too (perhaps part of their TOS ?)
As I was paying my bill online (NOT late), I lost my landlines and DSL. I waited for about 30 minutes then called Embarq customer support, and reconnected my computer to my cable modem (thank goodness it still worked!) The CSR created a ticket and told me that they should respond in about 2 days (it was Saturday). Two days had elapsed and I called them back late Monday afternoon. They could not find any open tickets, and suggested that I take my screw driver and try to disconnect/reconnect the wires.
About 30 minutes after I hung up, the phones were back on. I don't know what the problem was, but clearly it wasn't something I fixed.
I honestly tried to find an alternative to RR, but Embarq isn't it. The CSRs are nice, but just not very helpful. I tried to get a complete refund, but they wouldn't go for it. Embarq doesn't want their modems, so I have two DSL modems up for grabs if you need a spare.
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