Review by Mike Immer 
member for 98 days, 1 visits, last login: 58 days ago
lodged 98 days ago
 Napoleon,Lafayette,MO
 Contract price not specified.  "local techs are nice guys" "horrible, horrible customer service, unmet promises, unmet obligations, even those received in writing." "If I had another viable choice, I would take it."
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(ratings match consensus)
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For almost 7 years, I have received promises, even in writing, for HighSpeed DSL. I have had repeated solicitations, and even received assurances, in writing, to have service and bandwidge upgraded, without them meeting their commitments. Their customer service is terrible. Their sales AND customer service people consistenly lie. And if I had a choice, I would avoid them entirely.
Comments:
 | | Here to help! Hello!
I'm very sorry to hear that we haven't been able to provide the level of service you'd expect from us. I'm one of the managers within the executive office. My team has a way to see if there are any planned expansions in your area. Email us with the details of your issue as well as the physical address/account number.
Thank you for your time!
-Doug
@Centurylink Help Team | |
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