Review by Crusty 
member for 4.6 years, 161 visits, last login: 8 days ago
lodged 1.2 years ago
 Sanger,Denton,TX
 $59 per month CenturyTel "Decent package speeds, decent cost. Customer service through these forums is outstanding." "Connection issues, speed issues, customer service through phone is horrid." "If I had another option, I'd jump ship."
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(ratings match consensus)
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Update 2-14-12
Still having same issues described below. Each and every week night 5pm+, my speeds come to a crawl and just about anytime on weekends they crawl as well.
Multiple phone calls to cust serv and numerous exchanged emails.
During daytime since I've started seeing these issues, my speeds are great if not FANTASTIC.
Updated all rankings to reflect on going issues.
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I currently pay for the 10Mb package and have had since the first day it's been available in my area. (approx march/april of 09).
I live in the Sanger, TX area.
modem is the 660R
Prior to upgrading to the 10Mb package, I rarely had to call into support for help. Since upgrading i've had numerous speed issues and siginificant amount of downtime. I've got every issue documented since upgrading and they go back to april of 09. Most of the issues have been horrid speeds (worse than dial up numerous times....no joke) but also have had issues of net being completely down.
Customer service through the 800 line is horrible and most folks run you through the script even after you've done it 7 times with everyone else. Gets extremely frustrating when you already know where the problem lies. 
good experiences with centurylink/embarq?? working with the fine techs that monitor these forums. I've gotten much better customer support and response with the folks who monitor these forums compared to the 800 line. Prices are just about right.
Overall?? Unfortunately my side of the street can only get dsl while my neighbors have cable to choose from as well. I've been with this service for years ever since it was sprint/earthlink, then embarq and now centurylink and because of the amount of issues i've had since upgrading to the 10Mb and the frustrations of dealing with 800 line, I'd jump ship in a hearbeat if i had any other suitable option.
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