 Review by adisor19 
UPDATED: 155 days ago
member for 3.8 years, 1167 visits, last login: a few hours ago
 Brossard,QC
 $90 per month (12 month contract)
 about 5 days
 "Consistant speeds are always as advertised."
 "EXPENSIVE, RIDICULOUS CAPS, slow upload and now the extrme tier has a 100GB cap ! WORTHLESS CUSTOMER SERVICE !"
 "EXPENSIVE FOR WHAT YOU PAY. NO LONGER UNLIMITED FOR THE EXTREME TIER. WORST VALUE FOR $. LOOK ELSEWHERE !"
| Pre Sales information:
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(ratings below consensus)
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UPDATE March 27 2008 : Woke up this morning only to find my phone line DEAD and no internet access. Called Videotron with my cell only to be told the IDIOT CSR i spoke with on February 27 when i asked to cancel my account, put the cancellation date for TODAY the 27th of March instead of the 7th of April as i asked her to !!! WOW PURE INCOMPETENCE ON VIDEOTRON's PART. I told the CSR to restore my services just as they were until the end of my contract on the 7th of April. Checked my line and in 1 hour everything was back. I still can't believe the level of incompetence and arrogance this company has at least for their CONSUMER services. AVOID AT ALL COSTS !
UPDATE March 1st - 2008: Received my letter of contract renewal for the telephone service. Called in and asked to cancel all my services on the renewal date. Got transfered to retentions. I pleaded my case and asked that i be offered my initial EXTREME tier with fully unlimited transfers. The retentions person said that was no longer available and so she was unable to to keep me with Videotron. All services are cancelled as of April 7th 2008. GOOD RIDDANCE ! If ever they will start offering unlimited transfer tiers again, i will reconsider them, but right now, I'm happy i got rid of them after all the crap they've been pouring on their customers since last year.
UPDATE December 2 - 2007 : Starting with December 11 2007, people that are not on a contract (like me), get their 30$ of maximum overcharge for the high speed tier increased to 50$. This is becoming ridiculous !!! I hate this company and i can't wait until my phone contract with them expires in February in order to get rid of them with no penalty.
UPDATE October 19 - 2007 : People are reporting a 1$ a month increase for the telephone service. They are not imposing this in the middle of the contract but rather at renewal time. As soon as my contract is up i'll be dumping them asap.
UPDATE : September 15 - 2007 : Starting OCTOBER 2007, the EXTREME tier will get a 100GB cap for the same price. This is a total rip off and a total disregard to current customers already on a contract. I will cancel my service and stop recommending Videotron to anybody as this is unacceptable.
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I'm on the extreme tier for about 6 months now and i can only praise the constant speed and quality of service. Really consistent speeds during any time of the day. Love the fact that it truly is an UNLIMITED connection. I've been bittorrenting night and day for months sometimes with downloads of 70GB per month and similar uploads with no problem. I have NEVER received a call from them or a letter warning me of excessive data usage.The only problem is that it's a bit expensive.
Adi
Followup comments:  coljung
join:2007-02-27
Montreal, QC
| Really Unlimited ? Have you heard of anyone getting a letter or a call saying that they should not download that much ?
Im thinking on suscribing to this service ( Extreme - unlimited ) and i'm averaging 100~150GB per month. I was wondering it is really unlimited, or they will contact me if i go to far.
I've been with Sympatico for a few years at this pace and they have never contacted me, but now they want to limit everybody's downloads so i'm switching to Videotron probably. | |
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adisor19
join:2004-10-11
 ·Videotron
 ·Look Communications
| Re: Really Unlimited ? Yes, it is really unlimited. I went apeshit on the downloads with last month averaging more then 400GB. Never got a call or a letter or anything like that.
The only case I've heard is one of my friends who broke 900GB(newsgroups) last December and he received a call from VL asking him if the bandwidth was maybe due to a virus etc. He confirmed it was not a virus but rather his use and that's it. The call ended there. He got no warning, no nothing.
To conclude : yes it is really unlimited, but damn, you pay a lot for it. Only worth it if you bundle together the Videtron phone service and maybe Cable TV as well. Otherwise, i would advise you to consider Tecksavvy as they offer unlimited DSL for half the price or if you're on the Montreal island, Colba.net offers ADSL2+ 24Mbps down and 3.5Mbs up also unlimited for 35$ a month.
Hope this helps you make a sound decision.
Adi | |
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PissOffVidCust
@videotron.ca | Videotron cap on extreme Just receive a letter today stating a cap of 100G up and down combined together. | |
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ZoG
@videotron.ca | Letter Received! Just received a letter today as well about a 100GB cap Up and down COMBINED, so, If I upload about 10GB's, my DL cap is at 90.. And so forth. | |
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diskdruid
join:2002-09-08
Saint-Jean-Sur-Richelieu, QC | Re: EXTREME tier NO LONGER UNLIMITED ! that's what Ill do on Oct 9th. I would have been charged close to 300$ of overcharge last month if that had been effective. | |
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Memyselfi
@bell.ca
| Throttling is the major problem here. I just switch from bell to videotron, my uncle works for videotron and told me that videotron will not implement the infamous bell traffic management program on their network. to know if the program is active you just need to download a litlle program called WISP. | |
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adisor19
join:2004-10-11
·Videotron
·Look Communications
| Re: Throttling is the major problem here. said by Memyselfi :
I just switch from bell to videotron, my uncle works for videotron and told me that videotron will not implement the infamous bell traffic management program on their network. to know if the program is active you just need to download a litlle program called WISP.
They better not. Right now i couldn't care less. In February my contract for the phone line expires and i will call them and cancel everything i have with Videotron. They treated their clients like dumb idiots and i'm taking my business somewhere else.
Adi | |
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EXTREME tier NO LONGER UNLIMITED !