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Member review of Videotron


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Reviews:
read 165 reviews (77 positive) (42 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$79 per month avg ($40 to $155)

Speed test results 3 year trend
Review by marco See Profile
UPDATED: 52 days ago
member for 6.9 years, 3772 visits, last login: a few hours ago


Montreal,QC
$70 per month (month by month)
about 2 days
"Solid connection."
"none anymore"
"Best internet in Quebec"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    OVer the years I find that they've been listening to their costumers. Their biggest problem was customer service, and its seemed to have improved greatly.

    Followup comments:
    view ALL 4 comments

    TheTerminator

    @videotron.ca

    true

    yes its very true, Videotron is the best in Quebec
    permalink · 2007-09-19 21:41:54 · Reply to this
    kandyman

    join:2003-08-20
    Saint-Laurent, QC

    Re: true

    It's the only one in Quebec, no competition. I hope competition starts soon so we can receive the Cisco wideband terminal from Videotron which should be available soon, now that will be something else, 50-100MB download and 10-30MB upload.
    permalink · 2007-09-30 13:03:59 · Reply to this

    adisor19

    join:2004-10-11
    ·Videotron
    ·Look Communications

    They've been listening to their customers ?!

    You gotta be kidding me !

    Their customers have asked for unlimited internet. Videotron used BAIT and SWITCH by providing the Expreme tier with unlimited transfers and later on capping it at 100GB braking the contracts that the users signed !

    Now, they don't offer any unlimited plan !

    You call this listening to their customers ?!

    What about upload bandwidth ? Even in the states, the cable cos are offering upload in the 2Mbps+ while Videotron is still not even approaching 1Mbps.

    So much for listening to their customers..

    Adi
    permalink · 2008-07-13 12:06:52 · Print · Reply to this

    marco
    Premium
    join:2001-09-14
    canada
    ·Videotron

    edit:
    July 13th, @06:55PM

    Re: They've been listening to their customers ?!

    I have had very few problems with my internet. When I used to have problems, I'd have to wait forever to get help, or the technician would take forever. That has improved over the last few years.
    I don't know all this unlimited stuff you're talking about..so I'm sorry it affected you negatively.
    --
    ◄▼►
    permalink · 2008-07-13 18:54:41 · Reply to this
    Forums » comments on review of Videotron






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