Review by e94mli 
Posted: 204 days ago
member for 233 days, 33 visits, last login: 45 days ago
 Montreal,QC
 $61 per month (12 month contract)
 about 20 days
 "Network fairly stable"
 "Customer service and contracts"
 "Stay away"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I started out with a package 10-1Mb/s including unlimited usage. This package was 75$ if I remember correctly and had a 12 month contract. During the contract period Videotron changed from unlimited usage to a 100GB monthly cap and 1.5$ per extra gigabyte with no limit on the additional charges. They did not offer me to change my contract even though they changed the terms. At the end of the 12 month period I changed to the 7.5Mb/s service, which has cap of 30GByte per month but also has a cap on the additional charges of 50$. I also signed up for a 12 month extension for this contract, which gives a 10$ discount.
This year I decided to try something else since I find the Videotron a bit too expensive so I called to cancelled the service. They told me that it would be a 30 day waiting period and 120$ charge for cancelling since they had automatically renewed my contract for another 12 months. This was apparently something they had changed during the year and I would have to cancel a month before my 12 month period expires to avoid the extension. I accepted this after some complaining and cancelled. 2 months later I see on my credit card that they are still charging my for the service, even though they charged me the cancellation fee. Calling to complain they tell me it is because I haven't returned my modem and that I will be refunded when I do. Fine even though I wasn't told to return it before it makes sense and return it and expect to see my money but of course they will not refund me the money, it is just that they will stop charging me from the point the modem is returned. Calling to complain and asking to talk to a manager they just hang up on me. I have given up on Videtron completely and I warn everybody to stay away if they can.
Another example of their lousy customer service is when they came to install my service and didn’t bring the cable tv box I had order. Instead of installing the Internet and tv and sending me the correct box I had to refuse the installation and reorder everything which made it take a week extra and I had to stay home from work a day extra to wait for them.
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