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Videotron page on DSLReports
Six Month Rating

bullet 255 reviews (103 good) (75 bad)
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Review by morbidasperg See Profile

  • Location: Quebec,QC
  • Cost: $175 per month (12 month contract)
  • Install: about 5 days
Good "Speed is as advertised most of the times, service is better than Bell"
Bad "Overpriced packages (WWW + Cable + phone) when compared to any other country"
Overall "Sadly, the only choice in Quebec City or Montreal if you want to combine many services and get some customer support."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I used to be with Bell (I stopped receiving 0$ bills 3 years after I switched) and, while the DSL speed was acceptable, tv was then too expensive with them and VOIP phone was just plain horrible and customer support was plain dumb at best.

After considering many options (most of which implied dealing with different providers for most if not all services) we decided to combine with Videotron.

So far the CS is not that bad and the Internet is always connected (there were several dropouts on Bell). The cable offering is outrageously expensive though and the phone service is to a bare minimum.

*** Updated connection reliability from 5 to 4 Since a new "unlimited" plan is available the network seems to choke at times. Netflix should never lag on a 20Mbps connection.

member for 5.9 years, 4 visits, last login: 2 years ago
updated 2 years ago