 Review by XCOM 
UPDATED: 211 days ago
member for 6.3 years, 1683 visits, last login: 2 days ago
 Houston,Harris,TX
 $229 per month
 "Fast, Good Technicall Support,"
 "To many down times, Speed is very unstable frome time to time, and billing dep needs more improvement."
 "Good for the money if you have a small business RR will do the job ;)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Time Warner Business Class.
Ok will start with the Pre sale information.... The Employee lacked on giving me information about there services he did not explain to me what services I would get!! So he lack on that point!!! Thats why they get a 3 out of 5.
The Install coordination was a complete mess they never came to install the line when they where suppose to and they had a miss communication from all sides!!! Thats why I give it a 1 out of 5.
Connection Reliability is ok I have some down times in the morning and the speed dramatically decreases when that happens! the line @ night also have some problems I am still waiting for a respond from TW about these! not a biggie for now so I gave it a 4 out of 5!!
Tech support.... they are grate they actually know what are they talking about and they work with you a lot more!!! They are awesome in that side I give it a 5 out of 5!
Mail, DNS, News.... Well what can I say I have never had a problem with the mail system the have always the news in there site so for the news all I do is head to RR!! The DNS is excellent never had a change after I got the line squared out!!!
So I gave it a 5 out of 5!
Value for the money! After I got the line up and running I think is worth it the speed is awsome! and the tech services so far has been grate!!! so for the money I gave it a 5 out of 5!!! 
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