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Six Month Rating

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Review by Konaguy See Profile

  • Location: Kailua Kona,Hawaii,HI
  • Cost: $45 per month
  • Install: about 1 days
Good "Reliable Service (Compared to Hawaiian Telcom)"
Bad "Surly tech support, poor DNS servers"
Overall "Good value for the dollar"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've been a Road Runner subscriber for almost 3 years. For the most part, I have been satisfied with the service. There has been problems, but those have been less and less frequent. I would recommend getting Road Runner to anyone seeking a broadband connection.

Update: I have dropped Road Runner in favor of Verizon DSL. I got tired of the poor customer service provided by Oceanic Time Warner.

Update 10/06/2010: I canceled my DSL service and went back to Road Runner. The inside wiring at my house is faulty. This was causing a lot of problems with my DSL service. Oceanic installed a dedicated coaxial cable to my room from the outside network interface when I originally got their service in 2000.

Update 8/20/2011: Oceanic recently increased the Road Runner download speeds. Download speeds have become very inconsistent as a result of these changes. I'm trying to work with Oceanic to resolve this issue.

member for 14.4 years, 3709 visits, last login: a few hours ago
updated 3.6 years ago