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Review by StevenB See Profile

  • Location: Astoria, Queens, NY, USA
  • Cost: $197 per month
300/20 - IPv6 and speeds more like 350/20
Terrible pricing and old antiquated equipment.
If you can stay away from Charter / Spectrum do it. Not worth subscribing to.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Charter
I will plainly put it this way.

Charter / Spectrum is a horrible company to subscribe to. It starts from their old adopted tech on the set top boxes (their dvrs can only do two recordings) to their non-investment into internet technology (majority of their markets can only do 7mbps upload max. Due to only 1 channel on the upstream) to their pricing.

thankfully that I'm in already in a time Warner cable market. because the upgrades are ready for docsis 3.1 speeds. compared to legacy charter areas. which need upstream upgrades.

I'm in an old twc package and I know if I switch to a spectrum plan. I'll pay more for way less. Or I can pay more for just 2 movie channels and about 10 regular channels.

i don't see how charter can provide docsis 3.1 speeds, when majority of the network can't get over 7mbps upload on 1 channel upstream. but yet in news conferences and industry conf. the CEO and company state: their network can do 10gigs. maybe on the enterprise market. but they can't provide more than 300megs on their download and in legacy charter markets, they can't provide more than 7upload tops.

I also feel that when all of the legacy charter markets are upstream upgraded. their top end tier will be 300/20. when other cable companies are offering gigabit speeds on docsis 3.1. charter will finally be upgraded to what time Warner cable and brighthouse did with docsis 3.0 speeds.

now this is my opinion. and things can change. and charter can shock everyone and deploy docsis 3.1 gigabit. which I hope they do. because if they don't. I have a feeling people will wait for wireless providers to offer 5g service. which supports gigabit plus speeds. and the mass exodus will commence.

which will be a great shame.



member for 23.4 years, 5578 visits, last login: 4 days ago
updated 6.8 years ago

newyorkslick
join:2001-12-19
Rosedale, NY

1 recommendation

newyorkslick

Member

Gotta Love Roadrunner

Glad to hear your enjoying it. But I think its about time they raised the Queens Speed Cap from 2 to 3 megabits a sec. Maybe even 4

nycxzer
@nyc2.dsl.speakeasy.n

nycxzer

Anon

.

i had it once, worst expirence i ever had. happy wit dsl now =) curious, gameserver with a 386 upload? if its a half life mod that can only support 8 players on that line?
roe325
join:2002-06-29
Staten Island, NY

roe325

Member

I have it and i hate it

Staten island speeds are very low. Queens dont complain you are way up there. there customer service is terrible. they cant help with anything besides simple things you can do yourself, but get technical and oh no, they are lost. i hate them i hate road runner, i hate staten island cable. and they have me by the cable wire. nothing i can do, they own the island. lol. i am so stuck and they know it.

DogzOfWar
@prserv.net

DogzOfWar

Anon

Great uptime and speed

I've had RoadRunner here in Astoria since it came out, and I think i've had maybe 5 hours downtime total (except for the blackout).

If you use the Newsgroups servers that they provide, you can consistently get 1.8 to 2 megabits per /sec.

I did a self install, so i can't comment on tech support. One other great thing is the DHCP ip addresses stick around for a long time, which is good if you use www.no-ip.com

kilrathi
Premium Member
join:2005-04-22
Rockaway Park, NY

kilrathi

Premium Member

maybe not zero problems

Your lucky I had packet loss problems on the upstream for past year and quite bad this summer, they finally realized the lines here couldnt handle 64QAM on the upstream (rockaways queens) and new cmts uses max 16QAM so the problems occur less now but I would never say zero problems for tw in nyc. Back few years ago that was true. There is hope now that they added more downstream channels upgraded their cmts and doing more upgrades this year that it will be trouble free again at least for me.

StevenB
Premium Member
join:2000-10-27
New York, NY
·Charter

StevenB

Premium Member

Re: maybe not zero problems

sorry for the long reply. I understand your problems, i followed it on your forum post. I thiink it's because you have so many buildings there, that your upstream will be congested. I'm gonna reword my review as i see the errors in it.

i hope the new cmts works well for you and they increase some node splits in your area.

good luck