| Review by Danz |
member for 11.6 years, 3684 visits, last login: a few hours ago
updated 1.3 years ago
- $39 per month
- (24 month contract)
- "Consistant service, and connection speed"
- "None in the last seven months"
- "Good overall: probably one of the best"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Near the end of last July, my first 2-year contract ended and I called Time Warner Cable and took another 2 yr. deal. The conversation took less than ten minutes. The salesperson was knowledgeable and polite. I took the phone, TV, and internet bundle. The price for Road Runner (Standard) was still $39.95. Because of the 2 yr. contract, the Promotional price is $23.30. Thats what billing just told me when I called. RR Turbo is 10 bucks more and I dropped it since the Standard speed had been increased from 7.00 Mb/s down & 0.9 Mb/s up to 10 down & .9 up. Thats with an ARRIS Business Class modem (only one left in the truck). That speed is more than adequate for me. Web pages snap open and most downloads are less than a minute: some less than 30 seconds. Theres been only one connection issue since this deal began. My connection speed had suddenly dropped way off. That was resolved with only one phone call. The modem was reset & connection speed restored. A dish would have to be mounted to the eave and I dont want that. Id switch to AT&T U-verse for other TV features but its not available here. RR is still a good deal in my mind and I recommend it to all looking for fast, reliable, internet service. Dan
The Other Side of Time Warner I was without a connection since yesterday. My calls have them telling me that the modem that I am using is not provisioned. Then why has it worked since I first installed it last month and called them? Frustrated, I gave up yesterday. Today I called again. Same answer and this time after they ran their tests, I was back online after 3 checks saying that my modem is not provisioned. The guy did not seem to know what he was doing either. Many are in this boat. Plus at work I have a large installation *over 300 permanently "On" TWC connections. One recent outage (8 connections were lost) took several visits, always different people and equipment.
At my home, they've ruined two of my connections *No signal in the jack. I have now only one jack which works and they left a hole in my wall where the jack is hanging out of. Looks very unprofessional. Since I don't have a signal in the jack where my living room TV is, I have gone to satellite. Luckily I do not suffer any outages with my DirectTV but I have frequent outages with my TWRR. Resets are the norm here.
It is fortunate that many have a good experience with Time Warner but I'm on the other end however. Always poor service, with prices always going up and nothing to show for it in return. I will say that the people that I speak with on the phone are far far better than those I've spoken with even just a year or so ago. So the people skills are better on the phone and they don't hang up on you when they don't know what they are doing. Yes this used to happen with frequency!