Review by GeekJedi
Good "Super Fast, Low Latency"
- Location: Mukwonago,Waukesha,WI
- Cost: $29 per month
- Install: about 5 days
Bad "None so far"
|Pre Sales information:|
Value for money:
(ratings above consensus)
The shootout has begun! Shortly after my 2008 review, I went back to CenturyTel after being offered a deal I couldn't refuse. Back then, they were still a small local phone company that did a great job providing DSL. Unfortunately as of late they've spent most of their money on acquisitions instead of infrastructure, and the service is getting bad.
A few months ago I decided to get Time Warner Cable TV. The install went just fine, and their service has been good. Since my one year "promo" with CTL is just about up, I figured I'd give TWC another shot.
So I went to Best Buy and bought a cable modem. Called up TWC to get it connected. The first rep was clueless and really couldn't help. As soon as she ended the call, I called back and got a great rep who set me right up. Unfortunately, the modem wouldn't register correctly. So off to Tier 3 I go! That guy was awesome! He spent about a half hour with me, eventually figuring out that there was a problem with the MAC information from the factory. He eventually got it sorted out.
So, it's been a couple of weeks. I did have a service interruption yesterday afternoon for about 5 minutes, but otherwise the service has been great! I am just about ready to have my DSL disconnected.
The only issue I have is with pricing. After the promo is up, the price will be $10 more than what I was paying for DSL for the same speed. At that point I'll have to decide if it's worth it. At any rate so far, so good.
I've been away from RoadRunner for a couple of years now. I had phone service from CenturyTel, and for the same price as RR I could get 10000/768 DSL from them.
The service worked great, but like most people I no longer use "land lines". I could get "dry DSL" from CTL, but the price is $59.99...with taxes, the total is closer to $70.
So, back to RoadRunner!
The install was smooth, the service just like when I had it last time, is working great! The surprising thing for me is that the ping times are better on RR, and the speed is more consistent.
Having 10000/768 was nice, but it's worth the money saved ($15 before taxes, more like $20+ after) going with the 7000/512.
I can't believe how great TWC is around here! I've had the cable modem service for over 6 months now, and I have had no problems whatsoever! I did have an administrative type question once, and they picked up the phone right away and gave me the right answer on the first try.
I have been so pleased with them that I dropped DirecTV to go with cable from them. They still haven't disappointed me!
I was worried when I left Comcast land...I had them for two years, and was very happy with them. I didn't know much about Road Runner.
Now that I've had it a few days...I love it! It is faster, and has lower latency than Comcast.
So far, so good!
member for 13.3 years, 5241 visits, last login: 2 days ago
updated 2.3 years ago