 Review by CatLover53 
UPDATED: 78 days ago
member for 6.5 years, 323 visits, last login: 5 days ago
 Reynoldsburg,Franklin,OH
 $30 per month
 about 5 days
 "Speeds are consistently slower than advertised by Insight Cable."
 "Phone service is not dependable."
 "Am keeping phone service just because of unlimited long distance for flat fee."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I removed my previous review of Time Warner in Columbus, Ohio since I've lived in Reynoldsburg an East side suburb for 2 years now. The review of Time Warner was no longer pertinent to my current situation. The review below is of Insight Communications and their offerings and service.
Insight/Roadrunner – Reynoldsburg
In August, 2008 I moved from my house in Merion Village, Columbus 43207 to Century City which is a large apartment complex in Reynoldsburg, Ohio 43068. The only cable ISP available in Century City apartment complex is Insight Communications or Dish Network satellite. Insight offers the same 3 services that Time Warner offers which are cable, TV and telephone. Insight uses Roadrunner carrier lines leased from Time Warner and the speeds both down and up are much slower than the advertised 7G down and 512K up.
Insight offers or sells their services at the apartment complex through one of their outside Sales Reps. The sales rep wasn't very responsive to my phone calls so I had to call him multiple times to get the service set up. I've had constant problems with their cable TV phone services. Their tech support reps via phone seem to be very uneducated about the technologies they're supposed to be supporting, can't troubleshoot on their own, they read everything from script, and their English is so bad that they're hard to understand.
I spent 2 hours on the phone with the web page tech support and still don't have my 8 page web site available for viewing.
Followup comments:  wcnghj
join:2008-05-01 | Promo The pricing change was because your promo price ended. Call and threaten to cancel if they don't give you the promo pricing back. | |
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CatLover53
Premium
join:2003-05-18
Reynoldsburg, OH
 ·RoadRunner Cable
| Sorry for delayed response Hey folks I apologize for taking YEARS to reply to your responses to my review of Time Warner's RoadRunner. I created that review during my first week of membership and the only thing I can say is that I was a newbie with no idea of the intricacies of BBR/DSL Reports. There's alot to learn when first joining this site and it doesn't all just jump into the head if you know what I mean.
First to W8ASA since he replied first I had DSL once when it first came out and compared to the speed of broadband cable it's at a snails pace. I could never be happy with that slow of speed. Yes I know that DSL speed is a function of distance from the CO since I was one of the SBC Project Managers who was responsible for installing some of the first commercial DSL lines then later residential. Afterwards I went on to helping install the big router/switch in the sky at the Chicago Ameritch/SBC/AT&T internet access point that's owned by the phone company. So I'm reasonably familiar with DSL or at least I was familiar with the technology as it was in 2001 which is when I was layed off. I understand that the technology has changed in leaps and bounds since then.
Currently I give private software lessons to users in their homes on their own computers. Many studies have been done that come to the conclusion that people learn best on their own machines in a familiar environment and at a 2 hour time limit. After 2 hours the mind starts to wander to what the wife and kids are doing, what's for dinner, do I need to pick up the dry cleaning on my way home, what's the condition of the lawn, does it need mowed when I get home before it rains, the list goes on ad infinitum.
I might not be totally up to date on what the industry is doing right now, especially considering the problems I have with Insight Communications which is the only cable company that serves Century City Apartments on Brice Rd. at Livingston Ave. in Reynoldsburg, along with Dish Network those are the only 2 options we have for Cable TV, Internet and VOIP Phone service. If you check our my Insight Communications review that I recently edited in my profile you'll read what my opinion on Insight Communications is. I've had problems with all 3 of their services since I moved into this apartment complex in July, 2008 and have a nice notebook log of all of the phone calls I've made on a almost daily basis to get them to help me.
Which leads me into the comment posted by wcnghj about the promotional price change ending. I was promised special pricing for a year but only got it for approximately 4-6 months.
Then twice this week I spent several hours per call on the phone to their web site support people trying to get my 8 page site previously on Time Warner Roadrunner moved over to 1 of 2 Insight Servers, and it's still not up or rather I should say that the public still can't see it and neither can I. The "off shore" support Rep. named Ray spoke such bad english that I could barely understand him and after asking him where he was located and being told their web site support was located "off shore", not in another country as I mentioned several of those but he kept saying no we're "off shore" so I assume they're on an oil rig out in the Pacific, Atlantic or Gulf somewhere.
Neither Ray nor his supervisor even knew what an FTP program was to upload my files. After the first call lasting 2 hours on Monday 9/14/09 I gave up for that night and didn't call back until last night. Last night a guy named Louis gave me the same answers though he did know what an FTP program was, but told me it would take him Supervisor 1-2 hours to get my 8 page site moved over and that the name of the site which is ohiomike would have a "squiggly little line in front of it in the URL". I can only assume he meant a Tilde though he didn't know the word. Again after several hours I gave up though he was able to get me the settings for CUTE FTP LE which is a free FTP program so that it appeared I was uploading my files but again they aren't visible.
If there was another cable choice in the Century City Apartment Complex even a company like WOW I'd switch. I'm staying with Insight though because I don't have any experience with satellite and Insight Communications does offer the phone with unlimited local and long distance service for a flat fee of $25.00 plus $2.50 for my unlisted number. That's a pretty good price since I do alot of long distance family and friend calling.
OK this is long enough, I hope that I've answered both posts to your satisfaction.
Sincerely, Mike now Cat Lover53 instead of Dragon Flyer
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***=^..^=*** Our animal buddy's give us love & attention, they deserve to receive it back from us in addition to protection especially from abuse! ***=^..^=*** | |
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