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 Review by SSX4life 
UPDATED: 128 days ago
member for 5.7 years, 2650 visits, last login: 2 days ago
 Mequon,Ozaukee,WI
 $45 per month (month by month)
 about 8 days
 "Good connection speed and overall uptime."
 "Small blips in downtime and tech support is sub-par for non"
 "The best residential ISP that you can go with in the Milwaukee/Fox-River or Racine/Kenosha area"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Overview:
I stepped up to high speed cable my sophomore year of high school right after we moved houses. The house where I was living had no cable hookups, and no lines running into the house. The main reason I wished to get cable internet was the lack of speed and overall charges my family was paying on a monthy basis. $20.00 a month + $15.00 for a second phone line. I convinced my dad that if I paid the extra $10.00 a month that he was ok with getting cable. Ok on with the review! =)
The equipment:
Time Warner sent me a brand new Motorola Surfboard modem (5 light model) that worked great overall. They also included a 6' foot ethernet cable, and a USB cable if you were unable to use RJ45 on your pc.
The installation:
Prior to having Time Warner come and hook my service up I wired my home for internet. The house that I was living in did not have any cable connections at all (Cable TV or Internet). So I did all of the running of wires myself, no one better to trust than yourself right? The install went off without a hitch and I was up and running in under 1 hr. Unfournatly due to no cable connections at all coming to the house, Time Warner had to run a cable to the house from the road (free of charge). They left the orange cable lying across my lawn claiming that it would be buried with in a week...it was not, so I proceded to bury it myself come the following monday.
Overall Usage:
Upload speed - 45K
Download speed - 2mb - 2.5mb depending on the time of day, and how many hops youa are from the backbone the server is on.
IP Address - The IP Address was dynamic and changed roughly once every 2 - 4 months (I ran an ftp so I knew when it went down due to failure to connect)
Expierences -
Highs - I would rate my expierences with Time Warner cable around a 9 out of 10. The uptime and speed were great, and the price was acceptable (while I would love to see the price in the mid to low 30's.
Lows - I did have an outage every now and then that did seem to come at the worst possible time. I ended up having to reset all of my home network equipment after each outage (approxamently 4 in a 2 year period, not counting blackouts). The technical support staff did not seem to know too much outside of the book they were reading, and anyone who is not techincally savvy would have a rough time making heads from tales on what they said. Another problem occured when I cancelled their service in 2003 when I went away to college, Time Warner wanted me to return the modem and all components (because the modem was on lend) and when I stopped by their Ceaderburg location I could NOT FIND THE PLACE! The ended up recently moving into the BACK OF A FIRST NATIONAL BANK on main street! And when after searching for 45 min and finding the place they were CLOSED! I opted to return the modem on the last day of my billing period (why says not to strech every penny) but for some oddball reason that service location is closed on Saturday - Monday! So I had to call up Time Warner and explain my situation so I was not charged for next months bill. They were kind enough to understand and allowed me to return it on the following day with no penaltiy.
Overall very minor techincal glitchces and nothing major to worry about.
HEADS UP WARNING!! -
Time Warner now has made it a policy that they will NOT install new internet services to people with the operating system windows 95 or lower! Just a reminder for all of those with older systems to UPGRADE UPGRADE UPGRADE! Check out our fourms for help and advice! »Computer Hardware Discussion/Reviews
Conclusion -
Overall I give Time Warner a 9 out of 10 and I would suggest it to anyone looking to get high speed internet without the limitations of DSL.
Thank you for reading my review and have an exelent day!
--SSX--
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