 Review by Nymostwanted 
UPDATED: 1 year ago
member for 5.4 years, 1493 visits, last login: a few hours ago
 New York,New York,NY
 $45 per month
 about 3 days
 "Speed!"
 "None so far!"
 "If you are thinking of getting the triple play, stop thinking and call!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings above consensus)
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Coming from Verizon, I expect the best connection. My Verizon connection never failed me and had a constant speed of 2.8 Mb down and 721 up. Recently, a Time Warner sales person came to my house and talked to my dad about the Triple Play. My dad was not interested but I managed to convince. Called for the 129.95 Triple Play. Cable/Internet on 3/16/06 and Digital Phone on 3/25/06 because I'm porting my old number.
Installation was scheduled to be 12-4. At 1:55 a tech showed up. Very nice guy, spoke Spanish, which was a plus since my dad was talking to him. He placed a splitter in the main line and ran a line to the cable modem and one to the TV. After that, another splitter from the TV to other TV and another splitter from that TV to another TV.  He was very nice and even decided to run new wiring. All done very professional.
Ok, Cable set up, now internet. He got the Arris Cable/VoIp modem out of the box and hooked it up. He called the office to authenticate the MAC address. Everything went fine. Then, he noticed that the Line 1, 2 lines were not flashing as there were supposed to because I was also scheduled to get VoIp on the 25th. Ok, one more call, and WAM! Everything was good
He then logged on to tech.nyc.rr.com and entered my modem's MAC Address and saw the modem log and all, and the signal and stuff. He then stepped aside and said to give it a try! Wow!
Download Speed: 4812 kbps (601.5 KB/sec transfer rate)
Upload Speed: 361 kbps (45.1 KB/sec transfer rate)
Very happy so far! lol, only had the service for 30 mins.
Update: 5/20/06
After two months, I'm still glad I switched from Verizon to TWC. I do miss the 768kbps upload supplied by Verizon nothing the added 2,000 kbps cant make up for. There are some rumors going around that TWC will implement a speed increase. YAY!! Rumors, but probably true. I haven't rated the Tech Support because I've had no need to call them. The speed is rock solid and even sometimes I get over the 5,000 kbps cap!! Great!! The upload is very constant at 340 kbps. Even when using the Digital Phone I get the constant speed. The modem is great, and has given me no trouble even though I have never turned it off and use it with my router. Overall, the services provided by TWC are top quality, a little expensive, but as the saying goes, " Cheap can sometimes result in expensive ".
Update: 08/15/06
NYC was upgraded!! I'm getting speeds of 6.89/512.
Yeah!! Thanks RoadRunner!!
Update: 08/30/06
Looks like I counted my chickens before they hatched. RoadRunner customers in Manhattan (only) have been downgraded back to pre-upgrade speeds. Nevertheless, I'm getting 4.92/367. Still waiting on the upgrade.
Update: 09/30/06
RoadRunner customers in Manhattan have yet to be upgraded. Customers in the other boroughs never lost the speed upgrade. Still getting 4.92/368. Solid connection, no downtime. Spoke to some Level 3 tech's and they assure me that the speed upgrade is a work in progress. Also, my modem's firmware was upgraded. C'mon RR, bring us the speed upgrade.
Update: 11/04/08
Services are working perfect. Only wish that the upload speed were higher. Nevertheless, they have implemented PowerBoost! , where I max at around 1.5 Mb/s. Typical speeds are in the 800Kb/s range.
Download Speed: 11599 kbps (1449.9 KB/sec transfer rate)
Upload Speed: 492 kbps (61.5 KB/sec transfer rate)
Followup comments:  tauras911
join:2003-08-08
New York, NY
1 edit | Nothing but troubles I have had RR for about 1 year now. had nothing but troubles 
When I got it, the first day or so, I was clocking 10mb's. But, since those first few days of bliss, I have had nothing but slow speeds. At the moment I am getting 756kbps/459kbps from a 10mb connection. I have called multiple times and have had the technician out recently to replace the modem. When the modem was replaced, I got 11mb's... for about 1-2 days. The speed varies throughout the day significantly. Normally, I get about 2-3mb down. I just called again and they scheduled an appointment for Wednesday (3 days from now). They will send a level 3 tech. I did some tracert's and found that it keeps timing out on the first route.... Other routes are within 30-50ms.
So far, I cant recommend RR. I am considering changing providers if this troubleshooting event fails.
I am located in Manhattan, NY on Riverside Drive, near 122nd street, 10027.
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