Review by Warmachine99  - Location: Pleasant Prairie,Kenosha,WI
- Cost: $35 per month
- Install: about 4 days
Good "On new service request, got a DOCSIS 3 modem"
Bad "$35 for 1.7 Down and .987 up. Too much $ for not much speed."
Overall "Not worth it, but the only choice I have."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update 9/16/13: Internet speeds download speeds are now double what I had at the start, but still no change in the upload. My DOCSIS 3 modem shows 4 channels, but a HUGE number of uncorrectables. All 4 channels are over 200,000 uncorrectables in less than 24 hours after a reboot. A call to TWC tech support received no help, as they say it has to be the splitters in my house causing the issue. I told them that there is only 1 splitter, which is a power amplifier that they provided. They say that there has to be more splitters in the walls that I don't know about, and that I would have to pay $150 for a tech to visit. They can take that and stick it. If I could switch to ANY other provider I would. But there is none in the area, and TWC knows it.
Update 7/29/13: Had to go back to TWC, as my neighbor whose Wi-Fi I was paying to share, moved. Again, there are no other alternatives here. No AT&T, no Comcast, no nothing. I got the "basic internet package" which gives me 1.7 down and .987 up. Better than nothing but still too expensive at $35 a month. At least I got a DOCSIS 3 modem, so I wont have to deal with any switch over in the future. Not using the TV service or the phone service as they would require me to spend more $$$ and I just don't have it anymore.
Update 4/7/2011: Have now dropped TWC altogether. Between the quarterly price increaces, and the lack of any improvements for that money, I am dropping them like a hot potato. I just cant afford them anymore. $130 for basic cable and lite internet? No thanks!!
Update6/5/09:
Still no issues with internet service. DVR issues, however are plentiful. Im on my 14th DVR box in just under 2 years. The boxes loose signal, which they tried to blame on my building wiring being too old. My building is just over 4 years old. I call them on my VoIP line (using the rock solid internet!!) and they tell me that my wiring has to be bad because they can not see my DVR. I tell them that my VoIP is going out on the same wiring, and they then decide that I have (Yet again!!) a bad DVR. Thier field techs are awesome, and confirmed that the problem is not in my wiring.
Update 5/20/08:
Speeds remain constant, right at the upper end of the promised speed, no matter what time of day or where I test to. Latency is good, and I have not seen any hint of packet shaping or throtteling.
Update 11/25/07:
Speed update arrived, no real upgrade for upload. Rock solid performance, with very little down time.
Update 1/24/07:
Still no speed upgrade, but everything is working good!!
Original review:
Was moving into a new construction townhome. Called 4 days before move in day to set up install. Everything was fast and painless for the original setup. The day before install, I received a automated phone call letting me know that my install was sheduled between 1:30 and 4:30.
Day of, received a call reminding me of my install, and at 3PM, the installer arrived. As my townhouse was pre-wired for cable service, all he had to do was hook in the boxes. In and out, 15 minutes. Very professional installer. He asked where we were planning on putting our TV and made sure the cable was long enough to make it to either of the 2 places we were considering.
Internet was working immediately, and the speeds are well within the range promised me. Supposed to be getting 5Mbps/386, and according to the Road Runner speed test site, I am getting those speeds. Using BBR tests, I get between 1.9 and 2.8Mbps during peak times, and was close to 4.5Mbps at 3AM.
I had some problems originally with the router needing to be power cycled in order for the modem to synch properly, and a call to customer service informed me that for the first day or 2, this was normal, and after those 2 days, I have not had to power cycle at all.
Since then, the speed has been consistant and the service uninterrupted. When I called into Customer service, they said that our are was going to be getting a speed update sometime before the end of Summer. We'll see.
member for 7.5 years, 2503 visits, last login: a few hours ago
updated 19 days ago
Comments:
 etaadmin
join:2002-01-17
Dallas, TX
kudos:1 | Really? $130/mo for basic cable and lite internet?
All I see all over the TV are TWC commercials offering $33.33 for digital cable, 7/1 internet and digital phone for a grand total of $100 a month!
Negotiating must not be one of your strong points  | |
|  | | | Re: Really? said by etaadmin:$130/mo for basic cable and lite internet?
All I see all over the TV are TWC commercials offering $33.33 for digital cable, 7/1 internet and digital phone for a grand total of $100 a month!
Negotiating must not be one of your strong points
Try to get that price, it does not include equipment rentals or under the line fees/taxes/etc. You will see that $130 a month is quite a bit closer to what you will wind up paying. | |
| | Reviews:
 ·Time Warner Cable
| Thats for new subscribers only. After the first year if you are on the standard packages (Digital 200, standard internet, no phone service) your bill is just under $200 a month.
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I've discovered that I often visit the state of confusion, and I know my way around pretty well. | |
| | | etaadmin
join:2002-01-17
Dallas, TX
kudos:1 | Re: Really? said by Warmachine99:Thats for new subscribers only. After the first year if you are on the standard packages (Digital 200, standard internet, no phone service) your bill is just under $200 a month.
Not true, I have a very good deal for digital cable for only $54 a month (no bundles) everything included taxes, rental fees... everything. | |
| | | | Reviews:
·Time Warner Cable
| Re: Really? My bill, here in Pleasant Prairie, Wi., where TWC has no real competition, and they know it, was $194 per month for the Digital 200 package, 1 HD-DVR and the standard 5 Meg internet package and all associated packages. No extra movie channels, no movies on demand, and no phone service. My bill for this exact same service back when I originally signed up for it was $75. Once the first year was up the bill went to $120 a month. Price increases over 4 years brought it up to the above mentioned $194. I dropped the bill to $102 a month by dropping digital and going to basic cable, returning the DVR and the dropping internet down to the internet lite service. Then just after doing that I got a note from TWC informing me of a $30 price increase per month FOR THOSE BASIC SERVICES.
$130 a month is way too expensive for basic services, especially now that im unemployed.
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I've discovered that I often visit the state of confusion, and I know my way around pretty well. | |
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