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Member review of RoadRunner Cable


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$51 per month avg ($26 to $130)

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Review by AMDUSER See Profile
UPDATED: 115 days ago
member for 5.1 years, 1708 visits, last login: 14 days ago


Milwaukee,Milwaukee,WI
$135 per month
"The service works... installer was knowlegable!"
"None at this time..."
"The service works"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    **************Update April 1,2008 **************
    The All The Best package that is installed works great.
    Everything works as described, except the Caller ID on TV service that is currently being worked on. During a call to Time Warner Cable, because of a question about the bill, they found a promotion for free DVR service for a year.
    (Not bad, it saved about $10 per month

    The price breakdown of the service as follows:
    Digital Access $39.99
    HSI $45.99
    Digital Phone: $39.99
    DVR Service: $0.00
    Taxes+fees = ~ $10
    **************Update November 19,2007 **************
    Just an update, the service was raised to 7 Meg / 512k for free a few months ago. The service does work as advertised; seeing 90%+ of rated speed.

    **************Update May 16,2007 **************
    The cable internet service has worked quite well so far, with very few outages.
    The service was also upgraded to the 5 meg / 384 k as well.
    Speedtests reveal that I'm easily getting 90% + of the bandwith.

    ************** Update November 11,2006 **************

    After the inital setup, four additional cable outlets were installed.
    Below is the modem signal levels before TWC was called out for a DVR upgrade swap..

    Downstream Status Operational
    Channel ID 1
    Downstream Frequency 711000000 Hz
    Modulation 256QAM
    Bit Rate 800768 bits/sec
    Power Level -13.8 dBmV
    Signal to Noise Ratio 34.1 dB

    Upstream Channel

    Upstream Status Operational
    Channel ID 1
    Upstream Frequency 33000000 Hz
    Modulation 16QAM
    Bit Rate 384000 bits/sec
    Power Level 50.5 dBmV

    The service worked at that point but the picture was getting grainy.
    The cable tech went ahead and consolitated all the splitters, and installed a cable amp to improve the picture.

    After the tech:
    Downstream Status Operational
    Channel ID 1
    Downstream Frequency 711000000 Hz
    Modulation 256QAM
    Bit Rate 800768 bits/sec
    Power Level 0.8 dBmV
    Signal to Noise Ratio 34.1 dB

    Upstream Channel
    Upstream Status Operational
    Channel ID 1
    Upstream Frequency 33000000 Hz
    Modulation 16QAM
    Bit Rate 384000 bits/sec
    Power Level 46.5 dBmV

    ************************************* Original review *************************************
    During the third week of Auguest, 2006 Time Warner Cable was called to setup an appointment to hookup service
    [TV, Phone, Internet].

    The technician arrived early for the appointment and went out and hooked the service up at the pole. Then the digital cable [using a Pioneer cable box] and a Scientfic Atlanta DPX2203 MTA [Phone /Modem] was installed. The phone was hooked up the phone jack and the modem was hooked up to a computer.

    After hooking it up to the computer, it was determined that the modem was not provisioned for service - a call to the Time Warner Cable back office took care of that and it was online. The service level setup was RR Lite [ 768/ 384 kbps] in this area.

    During the week and a half since the install the service has been reliable.



    Followup comments:

    preswylde

    @rr.com

    Turbo a DEFINATE MUST

    Had TWC before at 5Mbps downstream and 384Kbps upstream and was dissatisfied with the slow upstream, switched to AT&T Yahoo DSL Elite for 5 dollars more per month for 768K Up and 6M down, happy for a short while following that. Started DROOLING over Verizon's FiOS fiber optic service with upstream capability of up to 50Mbps but disheartened by their lack of availability inside San Antonio city limits. AT&T announced plans for rollout of U-Verse fiber service "within 6 to 18 months" argghhhh!.

    TWC announced brand new "TURBO" version of Roadrunner. I price compared combined services with my AT&T options and decided to enroll in the TWC all in one package with Digital Phone, HDTV Cable service with DVR subscription service, and the brand new "TURBO" internet. BLAZING FAST uploads 1.3Mbps (1.0Mbps advertised) and consistent download speeds of 9.5Mbps or better (10Mbps advertised).

    Synopsis?.....

    AT&T.... uh... buuuuh BYE!
    Forums » comments on review of RoadRunner Cable

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