Review by AMDUSER  - Location: Milwaukee,Milwaukee,WI
- Cost: $74 per month
Good "The cable tv service keeps going.... up, up, up... just like the energizer bunny..."
Bad "The company thinks its ok to charge existing customers much more then new customers!"
Overall "Shop around before and after getting services from them to save money."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
**************Update July 4, 2012 **************
I will be canceling the tv portion shortly .... It went from $62 to almost $74 [before taxes and junk fees] with zero changes in the service. I have been evaluating the service and and found that mostly watch channels that are over the air and barely use the dvr. It is not worth it....
They will be canceled out in the next couple days.... after I install the antenna in the attic. Goodbye TWC..
**************Update August 20, 2012 **************
Well, today I canceled Time Warner Cable - Roadrunner service and their cable-VoIP services.. as AT&T U-Verse [IP-DSL Service] was installed with U-Voice (tm) service.
This is the last update for Time Warner Cables services.
**************Update August 7, 2012 **************
Well, the bill went up to $154 or so per month for the digital cable, phone and 10 Meg internet services [The prices for the services effectively went to full retail.]. I called to try to get the bill lowered a little bit but was offered only a $7 dollar discount. Went online, checked out AT&T U-Verse availibility.. and I qualified for the internet and phone.
Called up AT&T, got an appointment for the U-Voice, and IP-DSL services to be setup in 2 weeks..
It's unfortunate, but if Time Warner Cable thinks I'm going to pay $154 and change when new subscribers would only pay $89.99 + $7-8 for box rental and $10-12 for taxes / fees = about $110 for the same exact services.. I'd find someone else to provide service - and I did.
**************Update May 25, 2012 **************
The techs who work in this area took care of the problems with the cable phone / internet services.. I have not had to call them (for trouble calls anyways..). Now if I could just get Rachael from Cardholder Services to stop calling! [What I want is for TWC to ignore the privacy bit and show the CPN [calling party number] / ANI information instead of the fake caller ID information recieved from these telmarketors.
**************Update September 12, 2011 **************
Well, It seems after posting in the Time Warner Cable direct forum that the service has become more stable. The line monitoring results, which were on file when I posted there indicated line noise, which has since been largely dealt with. [Otherwise the phone and internet would have keep disconnecting as it was.] It has taken about 5 years to finally address the problems with the phone / internet going out, without any explanation for why; until now for it to get fixed. I did not receive any credits for the many, many times I called [and they couldn't explain why it wasn't working]...
**************Update August 17, 2011 **************
Time Warner Cables service has become quite unstable / unusable.. with problems with the TV, phone and internet... I have had a tech come out no less then 4-5 times in the last 4 months or so. The last time I called a TWC SignatureHome (tm) tech came out the same day - about 2 hours after calling. [Very unexpected for a same day appointment.- No I do not have Signaturehome service - but that is the tech they sent.] The tech consolidated the service for the phone / internet onto the Arris touchstone eMTA adapter, as well as checked the signal levels. The last tech determined that there is line noise in the area, that is undoubtedly causing the phone and internet to go out, as well as problems with the digital cable service. They also setup a line monitor which the results showed the problems with the service / lines...
There is problems with the line even before any splitters / amp as well, as the modem return is at about ~56 dBmV - without any splitter - hooked directly into the cable coming from the pole / lockbox outside...
At this point, I would not recommend them or their services.. until they finally resolve the problems.. it is causing me to miss phone calls - even where the person being called can not hear me.. even though the phone itself works fine, the internet keeps going out - after the modem return goes up without any changes to the wiring / equipment [the modem return is going to about ~54 dBmV or more, ]and blocking on the digital cable..
Supposedly, they have a crew working to resolve the line noise.. hopefully that will be done soon... We have been having problems for a few years already.. this is getting old.
**************************************************************************************************
I'm giving them a month.. if they don't get it together, I'm going to call AT&T and have them move the phone and possibly the internet [or a reseller without caps... ie DSLExtreme]
**************************************************************************************************
**************Update January 21, 2010 **************
Well, not much has changed since the last update. TWC came out fixed the service problems with the internet / phone.. they switched it to a different port where it connects outside.. [The signal is good enough I could easily have 16 cable outlets in my house without calling them up. (It is about ~10 dBmV before any splitters or amp / where it connects to the wiring in my house. There is also a cable amp 10 db [forward /reverse] installed, as the modem return would otherwise be at ~55 dBmV and I would not be able to connect.)
Since the time of the last update, AT&T has been doing work in the area and getting the lines ready in the neighborhood for the U-Verse service, as a result, the 6 Meg DSL is now available, before when the cable tv/internet/phone was setup only the 768k dsl was available. There is a pole mounted VRAD about 1/2 block (about ~1,500 feet or so from my house except that the wiring in this area connects someplace else in the opposite direction. )
**************Update June 18, 2009 **************
Called up Time Warner Cable due to the price creeping up- the pricing of Direct TV + RR internet + TWC phone service was cheaper. [Even satelite with AT+T phone+ DSL was much more reasonable priced. Told them that Direct TV was cheaper [it is] for the service and asked them what kind of promotion they could give me w/o changing the services and they reduced the price for 1 year or so. It also appears as the weather (temp. + humidity ) gets worse, the phone and internet start having problems where I would not be able to use those services.
**************Update June 9, 2009 **************
Time Warner Cables services are becoming less reliable.. they did a 'soft' disconnect of my services even though there is no balance (except for what is due later this month).
(This was the second time this happened this year.)
The phone, digital cable, and internet were out for at least 4 hours,.. if I had to call 911 it would not have been possible. (Ah the reliability of the Bell System-> even if the service was shut off you would be able to call in an emergency! )
**************Update May 11, 2009 **************
Well, since the last update, TWC setup powerboost for standard RR customers. It does help speedup some downloads. The costs has crept up to about $142 month..
It would be cheaper to get RR internet, Digital phone and direct tv or Dish Network.
The return for the cable modem has been approaching 55 dBmV causing the modem to come offline. (As is usually the case, usually when I want to use it.)
**************Update November 3,2008 **************
Well, since the last review update, TWC updated the software on the SA 3800 to "Mystro". The caller ID on tv is working. AT&T is working on installing Uverse in this area so the HSI price went down to $34.95 per month. (Competition is good!) .
The free DVR service continues to work great, only wish that it had a bigger hard drive.
**************Update April 1,2008 **************
The All The Best package that is installed works great.
Everything works as described, except the Caller ID on TV service that is currently being worked on. During a call to Time Warner Cable, because of a question about the bill, they found a promotion for free DVR service for a year.
(Not bad, it saved about $10 per month 
The price breakdown of the service as follows:
Digital Access $39.99
HSI $45.99
Digital Phone: $39.99
DVR Service: $0.00
Taxes+fees = ~ $10
**************Update November 19,2007 **************
Just an update, the service was raised to 7 Meg / 512k for free a few months ago. The service does work as advertised; seeing 90%+ of rated speed.
**************Update May 16,2007 **************
The cable internet service has worked quite well so far, with very few outages.
The service was also upgraded to the 5 meg / 384 k as well.
Speedtests reveal that I'm easily getting 90% + of the bandwith.
************** Update November 11,2006 **************
After the inital setup, four additional cable outlets were installed.
Below is the modem signal levels before TWC was called out for a DVR upgrade swap..
Downstream Status Operational
Channel ID 1
Downstream Frequency 711000000 Hz
Modulation 256QAM
Bit Rate 800768 bits/sec
Power Level -13.8 dBmV
Signal to Noise Ratio 34.1 dB
Upstream Channel
Upstream Status Operational
Channel ID 1
Upstream Frequency 33000000 Hz
Modulation 16QAM
Bit Rate 384000 bits/sec
Power Level 50.5 dBmV
The service worked at that point but the picture was getting grainy.
The cable tech went ahead and consolitated all the splitters, and installed a cable amp to improve the picture.
After the tech:
Downstream Status Operational
Channel ID 1
Downstream Frequency 711000000 Hz
Modulation 256QAM
Bit Rate 800768 bits/sec
Power Level 0.8 dBmV
Signal to Noise Ratio 34.1 dB
Upstream Channel
Upstream Status Operational
Channel ID 1
Upstream Frequency 33000000 Hz
Modulation 16QAM
Bit Rate 384000 bits/sec
Power Level 46.5 dBmV
************************************* Original review *************************************
During the third week of Auguest, 2006 Time Warner Cable was called to setup an appointment to hookup service
[TV, Phone, Internet].
The technician arrived early for the appointment and went out and hooked the service up at the pole. Then the digital cable [using a Pioneer cable box] and a Scientfic Atlanta DPX2203 MTA [Phone /Modem] was installed. The phone was hooked up the phone jack and the modem was hooked up to a computer.
After hooking it up to the computer, it was determined that the modem was not provisioned for service - a call to the Time Warner Cable back office took care of that and it was online. The service level setup was RR Lite [ 768/ 384 kbps] in this area.
During the week and a half since the install the service has been reliable.
Attachments:
member for 10.3 years, 3185 visits, last login: a few hours ago
updated 92 days ago
Comments:
  AMDUSERPremium
join:2003-05-28
Earth,
kudos:1 | Trying to resolve the problems..... At this time I am working with the folks in the TWC Direct forum to try to resolve the problems with the service. | |
|
| |
|
·
