 Review by AMDUSER 
UPDATED: 125 days ago
member for 6.4 years, 2078 visits, last login: a few hours ago
 Milwaukee,Milwaukee,WI
 $132 per month
 "The service works... most of the time."
 "-- When I want to use it sometimes it isn't working!"
 "The service needs work..........."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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**************Update June18, 2009 **************
Called up Time Warner Cable due to the price creeping up- the pricing of Direct TV + RR internet + TWC phone service was cheaper. [Even satelite with AT+T phone+ DSL was much more reasonable priced. Told them that Direct TV was cheaper [it is] for the service and asked them what kind of promotion they could give me w/o changing the services and they reduced the price for 1 year or so. It also appears as the weather (temp. + humidity ) gets worse, the phone and internet start having problems where I would not be able to use those services.
**************Update June 9, 2009 **************
Time Warner Cables services are becoming less reliable.. they did a 'soft' disconnect of my services even though there is no balance (except for what is due later this month).
(This was the second time this happened this year.)
The phone, digital cable, and internet were out for at least 4 hours,.. if I had to call 911 it would not have been possible. (Ah the reliability of the Bell System-> even if the service was shut off you would be able to call in an emergency! )
**************Update May 11, 2009 **************
Well, since the last update, TWC setup powerboost for standard RR customers. It does help speedup some downloads. The costs has crept up to about $142 month..
It would be cheaper to get RR internet, Digital phone and direct tv or Dish Network.
The return for the cable modem has been approaching 55 dBmV causing the modem to come offline. (As is usually the case, usually when I want to use it.)
**************Update November 3,2008 **************
Well, since the last review update, TWC updated the software on the SA 3800 to "Mystro". The caller ID on tv is working. AT&T is working on installing Uverse in this area so the HSI price went down to $34.95 per month. (Competition is good!) .
The free DVR service continues to work great, only wish that it had a bigger hard drive.
**************Update April 1,2008 **************
The All The Best package that is installed works great.
Everything works as described, except the Caller ID on TV service that is currently being worked on. During a call to Time Warner Cable, because of a question about the bill, they found a promotion for free DVR service for a year.
(Not bad, it saved about $10 per month 
The price breakdown of the service as follows:
Digital Access $39.99
HSI $45.99
Digital Phone: $39.99
DVR Service: $0.00
Taxes+fees = ~ $10
**************Update November 19,2007 **************
Just an update, the service was raised to 7 Meg / 512k for free a few months ago. The service does work as advertised; seeing 90%+ of rated speed.
**************Update May 16,2007 **************
The cable internet service has worked quite well so far, with very few outages.
The service was also upgraded to the 5 meg / 384 k as well.
Speedtests reveal that I'm easily getting 90% + of the bandwith.
************** Update November 11,2006 **************
After the inital setup, four additional cable outlets were installed.
Below is the modem signal levels before TWC was called out for a DVR upgrade swap..
Downstream Status Operational
Channel ID 1
Downstream Frequency 711000000 Hz
Modulation 256QAM
Bit Rate 800768 bits/sec
Power Level -13.8 dBmV
Signal to Noise Ratio 34.1 dB
Upstream Channel
Upstream Status Operational
Channel ID 1
Upstream Frequency 33000000 Hz
Modulation 16QAM
Bit Rate 384000 bits/sec
Power Level 50.5 dBmV
The service worked at that point but the picture was getting grainy.
The cable tech went ahead and consolitated all the splitters, and installed a cable amp to improve the picture.
After the tech:
Downstream Status Operational
Channel ID 1
Downstream Frequency 711000000 Hz
Modulation 256QAM
Bit Rate 800768 bits/sec
Power Level 0.8 dBmV
Signal to Noise Ratio 34.1 dB
Upstream Channel
Upstream Status Operational
Channel ID 1
Upstream Frequency 33000000 Hz
Modulation 16QAM
Bit Rate 384000 bits/sec
Power Level 46.5 dBmV
************************************* Original review *************************************
During the third week of Auguest, 2006 Time Warner Cable was called to setup an appointment to hookup service
[TV, Phone, Internet].
The technician arrived early for the appointment and went out and hooked the service up at the pole. Then the digital cable [using a Pioneer cable box] and a Scientfic Atlanta DPX2203 MTA [Phone /Modem] was installed. The phone was hooked up the phone jack and the modem was hooked up to a computer.
After hooking it up to the computer, it was determined that the modem was not provisioned for service - a call to the Time Warner Cable back office took care of that and it was online. The service level setup was RR Lite [ 768/ 384 kbps] in this area.
During the week and a half since the install the service has been reliable.
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