Review by alexintexas 
UPDATED: 168 days ago
member for 5.6 years, 429 visits, last login: 14 days ago
 San Antonio,Bexar,TX
 $39 per month
 about 1 days
 "excellent reliable"
 "sometimes, bad customer service, billing department is horrid when errors are on bills"
 "good value for services offered, and it works. have patience when speaking with billing reps, they will work with you"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
-What speed did you order, at what monthly price?,: Have had cable/roadrunner for about 4 year currently @ the time i switched back from DSL i signed up on road runner premium @ 29.99 for six months speed then 8/512 now 10/1
How was the order/install process?,: excellent went and picked up the modem same day and service was up.
What was the home equipment?, arris voip/cable modem.
-Static IP, dynamic IP, or PPPoE?, dynamic
Other bad/good experiences?: the good, well it works when i need it to work unlike the other competitor here, more value for money, overall better tech support then the competitor
the bad, billing department is a pain, some bad support staff, when i first got my services connected on hsi service they screwed up the whole order and the rate of 29.99 was not entered into the sytem, it took 4 months to finaly get the correct price set, and to issue correct credits, where order was entered wrong. among other over billing issues. overall have patience when speaking to billing reps they do there best to resolve issues, in my market anyway, not so with compition
UPDATE 12/31/07
Service for the most part rock solid, in the past 2 months there have been several short lived outages, seems TWC has been upgrading things to prepare for something to be released here in this market, more HD?, Switched video?, who knows at least its only a few min. at a time and at very late night hours.
Getting ready for a move within 2 weeks and debating transfer of current services or sign up for a whole new package, will update when this happens, TWC has some good offers out right now we shall see.
UPDATE 2/1/08
Got an excellent deal to have services moved
1. one hd-dvr box with dvr subscription, one regular hd-box
a. digi-pic 1000, got the hd service with this part of the package
c. free showtime and movie channel free for a year
2. digital phone unlimited
3. roadrunner standard, upgraded to turbo for 9.95 more a month
im now paying about $3 a month less prior to what i had, didnt have the boxes or digi cable, so this was a deal saving about 45 a month. total monthly is $149. and change. was paying $152.
installition date was pushed back due to an huge order screw up.
For whatever reason someone placed an order "using my new address" for service and was scedualed for install at the time i was getting this deal thus pushing back install for a week. so a total of two weeks for install time :/
1 3rd party installer came out and re-wired the whole home, and new drop, showed up on time
4- outlets 3 for tv 1 for digiphone/internet
2 outlets for phone
this took a good 3 hours of installers time
got everything going explained a little of the new hd-dvr box, as he himself said it was the first one of its kind he had seen, the sa 84 and was on his way
next day comes and internet/phone goes out,,,,yay!!!!!
call up twc customer service they scedule a tech for 6 days later. so no phone/internet in this time period
a TWC tech shows up and time, he is taking readings climbs up the poll, taking more readings, comes down and plugs the arris box back up and we have service
he goes on to explain there is a grounding issue somewhere and this is why service is being knocked out to the arris box, he said techn. he should shut services off untill this grounding issue is resolved, he further explains he would not do so and said to undo the cable wire for a few seconds when this occurs, sure enough to this day we have to do this near every day. we had an electrician come and put a new grounding rod, "there was not one before", but has not solved our grounding issues :/// we are looking to re-wire the whole home soon, not a cheap fix and well dont want to spend major $$$ if we are going to re-wire soon.
at anyrate service has been again solid phone/internet the hddvr and the other dvr are something to be desired i must say
Followup comments: | Forums » comments on review of RoadRunner Cable |
|
RoadRunner Cable
(96)
(46)
·
·