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I recently discovered that TWC is helping out their longstanding customers with pricing reductions in an effort to retain a larger base as I was going to have my T.V. service removed from my contract and switch to Direct for my television needs as I'd realize about $50/month in savings. I was pleasantly surprised when I was told they could reduce my costs and give me a internet speed increase all for about $40/month less cost to me. Canceled my Direct install.. thank you TWC. Was upgraded to Turbo 200 at a $40/month savings, hard to complain about that. »www.speedtest.net/result ··· 4767.png support. Updated 4/07/07 About a month ago we were upgraded to 10/1 at no additional monthly charge, hard to not be happy with the increase at no cost. Updated 12/07/07 Just wanted to note that as the year draws to a close I continue to be pleased with RoadRunner's reliable service and consistant speeds. Updated 10/27/08 A quick note: I hadn't checked my up/dwn speeds since we were given a free upgrade last year to 10/1 and was pleasantly surprised that my speeds had increased to 11/1.7! Very nice for the same price. As of 6/4/'10 I'm still very satisfied with TWC/RR, the speeds have increased to 18/1.8,at no additional cost, with few if any interruptions. As I mentioned in the past, customer service is still lacking, however I believe most services suffer from this problem. 1/31/'12: Quick update, I'm still very happy with TWC/RR. Speeds have steadily increased over my time with them, cost has remained the same, and have had zero technical problems. A+ 8/8/'12 Speeds, up have remained consistent, however my download speeds have been markedly slower and vary greatly per speed tests over the last few months....I'm in wait and see mode at the moment. 9/9/'13 We recently moved from Garden Grove, Ca. to Cypress, Ca. and tried to simply "transfer" our current account to the new location...Nightmare..! I guess TWC is no different than any other company these days. After tens of calls to tech support I've managed to find one or two people that speak English, are in the USA, have any tech savvy,etc...etc.. Things are beginning to resolve themselves, but it's been a battle..we do however, finally have a working phone and internet..yay!! 9/1/'14 One year update: After the initial problems of our move to Cypress were resolved things have settled down once again and we're happy with our service. Last month were saw a speed increase to 14MB/down and 2.5MB/up. 3/8/'15 We recently received the new internet speed upgrade TWC has been talking about. As a "Turbo" customer I consistently get speeds in the 108Mb/9Mb area. The prices have crept up over the past years, veiled in taxes and fees, but I guess we're still happy with the service. 1/3/'19 TWC is DEAD in my area, we now have Spectrum.......they absolutely suck!! More to follow... member for 19.8 years, 6796 visits, last login: a few hours ago updated 5.2 years ago
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