dslreports logo

Review by aemurray See Profile

  • Location: Van Nuys, Los Angeles, CA, USA
  • Cost: $166 per month (12 month contract)
  • No Cap
high download speed
frequent dropping of internet and phone
Tech support and service seems to have deteriorated
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Have used TW for 11 years. Since March 2011 started getting frequent drops of both internet and phone. No problem with cable TV. Technicians have come out numerous times over the 3 years, doing different things outside the building, changing the splitter, replacing the modem. Last tech visit was on 01/17/2015, replaced modem. Yet, every day since the frequent drops continue. Have looked into other possible replacements like AT&T, but they have a lot of hidden charges and some troubles as well as my neighbor has AT&T U-verse and she complains about it. Unplugging the coax cable and power cord for several seconds and then reconnecting does not correct the problem. The only solution I have found that seems to work reliably is to unplug the coax cable and the power cord and let the modem sit for 20-30 minutes. Then, after reconnecting the cables, it connects and works for a while before having to go through the process again. Cannot rely on the phone as it has gone out while I've been talking on it. Phone is also connected to gate of building which allows us to "buzz" people in, but, of course, if the phone doesn't work, people have to call me on their cell from the gate and I have to go down to the front gate and let them in. I really sometimes just wish I could rid myself of the whole lot, but some of the software I purchased requires an internet connection just to run and, of course, Windows has to validate license as well as Microsoft office.

member for 19.6 years, 130 visits, last login: 2.4 years ago
updated 9.1 years ago


news4la
join:2009-01-05
Universal City, CA

news4la

Member

Time warner reliability

Get rid of the phone.Save some money. Use cellphone or voip. Use Netflix or Hulu Plus for TV. Save some more money!

Zethrus
@rr.com

Zethrus

Anon

Re: Time warner reliability

The tech should have taken signal strength inside the house, then outside, then at the pole, and then down the road a piece. He should have come back a few times to read the signal strength outside the house. It seems obvious to me the signal is degrading. A few miles down the road there is probably some old cable that has leakage. Do you have neighbors with similar complaints? The thing I would suggest is you get a new drop...even a temp one across your lawn laying on top of the ground so you can see if the signal stays constant. There really is no magic to this. Either the signal is there or it isn't. As you describe it, it isn't. All it takes is a lot of users, bad weather, leakage, and you are dead in the water...
Zethrus

Zethrus

Anon

Re: Time warner reliability

The other thing is I am in NY and I can say "There are signal drops" but what do I know unless I see a meter attached here and there testing signal strength. Even if the signal is there, if you have malware on your machine(s) then it is a sure bet the NIC is being disabled intermittently. Go to bleepingcomputerdotc0m and go to downloads then screen four and download and run adwcleaner or any of the other tools. Bet you will find stuff on your machine(s). The point is try it because it is free and the tools remove malware, etc. so if you do have any at all, then you can try your machine out and see if you have drops.